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To make your El Paso Electric bill payments and/or security deposit payments over the phone, call toll-free 1-800-624-2142. Payments can be made 24 hours a day, 7 days a week (including holidays). There is a service fee of $2.95 for all forms of payment made using this service. While you will be paying your El Paso Electric account, the full amount is passed to BillMatrix as the provider of this payment service.
The payments are processed by BillMatrix. The BillMatrix fee for this service will appear on your credit card bill or bank statement. El Paso Electric does not receive any portion of the BillMatrix fee.
Accepted Forms of Payment
- Visa
- MasterCard
- Discover
- ATM/debit cards with a Pulse, Star, NYCE or ACCEL logo
- Electronic checks
Payment Restrictions
Minimum monthly payment - $0.01
Maximum monthly payment - $600
Required information
- El Paso Electric account number
- Service address zip code
- If using a card to pay, credit card or ATM/debit card number, expiration date and zip code where the credit/debit card statement is mailed for payment.
- If paying by check, checking account number and routing number.
- Payment amount
- Pen and paper to record the confirmation code.
Payment information
- Payments made by 6 p.m. MT on a business day will post to your El Paso Electric account the following business day. Payments made after 6 p.m. MT on a business day or on weekends and holidays will take two business days to post to your El Paso Electric account.
- If you have received a shut-off notice or are paying to have your service restored, please contact El Paso Electric Customer Services in Texas at (915) 543-5970 or in New Mexico at (505) 526-5555 with your confirmation number to advise us of your payment and/or to schedule a re-connection.
- The number of payments El Paso Electric customers can make are limited to: 3 payments in 5 days and no more than 5 payments in 30 days.
- A returned check charge will be assessed by EPE if an electronic check payment is returned.
Pay your El Paso Electric bill online with BillMatrix |
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