FAQs

Bill payment

I want to pay my bill in person. Where is the nearest authorized payment agency?
El Paso Electric customers who like to pay their bills in person can do so closer to home.
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What payment options are available?
El Paso Electric offers several convenient payment options for customers.
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What can I do if I can't make a payment on time?
If you are having difficulty paying your electric bill on time, please contact El Paso Electric to make arrangements before the payment is due. In Texas, call 915-543-5970. In New Mexico, call 575-526-5555. Not all customers are eligible for payment arrangements and extensions.

Your bill

How can I access a copy of my bill?
You can access a copy of your bill by clicking on the Customer Login tab of this website.

Your account

When is my payment due?
In Texas, payment is due 16 calendar days after the date the bill is issued and in New Mexico, 21 calendar days after the date the bill is issued. If the sixteenth or the twenty-first day falls on a holiday or weekend, then the due date is the next business day after the sixteenth or the twenty-first.
How can I obtain the balance of my account?
You may access your account balance 24 hours a day, 7 days a week by clicking on the Customer Login tab at the top of this webpage.
Where do I find my account number?
You will find your customer account number in the upper right hand corner of your El Paso Electric bill. This identifies your account number in EPE's records. Please use this number when requesting information about your account.

Assistance programs

Are there any assistance programs that can assist me during a difficult financial time?
There are several agencies that are able to assist customers.
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Contact El Paso Electric

How do I contact EPE?
Customers can call El Paso Electric at the following numbers.
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Deposits

Do I have to pay a deposit when I apply for new service?
If you cannot establish satisfactory credit, El Paso Electric may require an initial deposit.