El Paso Electric advises customers, both residential and commercial, to be aware of nationwide utility scams involving individuals falsely representing utility companies.
Customers are contacted over the phone by these swindlers. The swindlers use a device that will make it appear that they are calling from El Paso Electric. These scammers change their technique periodically. Some request personal information or demand payment for a past-due balance, others ask for payments to replace faulty equipment. Most scams require an immediate payment be made using a prepaid card to prevent the service from being shut off.
El Paso Electric offers the following tips to customers to protect themselves from the scams:
Customers can visit El Paso Electric’s website, www.epelectric.com, for additional information.