El Paso Electric (EPE) is proud to stand with its fellow electric companies, as well as utilities in the natural gas and water sectors, to observe the inaugural Utilities United Against Scams Coalition (UUAS).
Most utility scams involve criminals posing as electric, natural gas, or water provider employees—either in-person, over the phone, or online—and demanding immediate payment via cash or reloadable debit cards while falsely threatening to disconnect the customer’s service. These criminals can be very convincing and often target those who are most vulnerable, including small business owners, seniors, and non-native English speakers. However, with the right information, customers can learn to avoid and report these predatory scams.
Customers who believe they have been targeted by scammers impersonating an EPE employee should follow these tips:
Additional scams involve sales calls promising programs that will eliminate your electric bill. Also, always be cautious when signing long-term sales contracts that may have hidden or escalation fees - read the fine print.
UUAS is a collaborative effort among the electric, gas, and water utility industries to help prevent utility service fraud through education, awareness, and customer advocacy.