Scammers typically use phone, in-person, and online tactics to target utility customers. They often pose as electric, water, or natural gas company employees, and threaten customers by telling them that their services would be disconnected or shut off if they fail to make an immediate payment – typically using a prepaid card or other non-traceable form of payment.
“Utility scams can be very financially harmful to customers, and sometimes these scams are very sophisticated,” said Kerry Lore, Vice President of Customer Care at El Paso Electric. “That’s why we want to make sure that our community stays informed about the ways they can spot and report possible scams.”
Signs of Potential Scam Activity:
How Customers Can Protect Themselves:
Customers who suspect that they have been victims of fraud, or who feel threatened during contact with one of these scammers, should contact local law enforcement authorities. The Federal Trade Commission’s website is also a good source of information about how to protect personal information.
El Paso Electric Customer Service Numbers:
Texas (915) 543-5970
New Mexico (575) 526-5555