El Paso Electric (EPE) warns customers of a scam currently involving individuals falsely representing themselves as EPE customer service representatives. Customers are being told they have a past due amount and are being asked to call a phone number not associated with EPE to make a payment immediately or their service will be shut off. This is an advanced scam in which the scammers have duplicated EPE’s customer service call center messaging and menu options. When a customer chooses the prompt for payment, they are transferred to a scammer who takes down the customers’ payment and personal information.
Customers should be mindful not to provide personal information to any unknown party over the phone and should be aware that EPE will never ask for payment over the phone. If there is any question about the authenticity of anyone claiming to represent our EPE, customers should contact EPE directly and report the issue immediately.
The only numbers associated with EPE are the following:
EPE recommends the following tips to protect customers from potential scams:
For a complete list of EPE authorized payment options or for financial assistance, please visit www.epelectric.com.