El Paso, Texas – El Paso Electric (EPE) has seen an increase in the number of scam calls targeting customers, with over 60 reported just this month. Scammers are masking calls to make it appear as if it was originated by EPE as well as resembling the customer service phone number. Each scam reported involve the threat to disconnect service if payment is not made immediately. Customers are being directed to purchase a prepaid debit card to handle payment. Customers are then provided with either a “1-800” or “1-877” non-affiliated EPE phone number to call back to make the payment over the phone.
As these scams become more sophisticated, customers should hang up and call an El Paso Electric phone number to report the call or inquire about the status of their account. EPE will never ask customers to purchase a prepaid debit card to make a payment over the phone.
EPE recommends the following tips to protect customers from potential scams:
If you have any doubt about the authenticity of a caller, hang up and call EPE directly at any of the numbers below:
For a complete list of EPE authorized payment options or for financial assistance, please visit www.epelectric.com.