El Paso, TX– El Paso Electric (EPE) is proud to stand with El Paso Water and Texas Gas Service in support of Utilities United Against Scams (UUAS), an association of more than 100 U.S. and Canadian utilities. Today, UUAS observes the second annual Utility Scam Awareness Day, as part of a week-long advocacy and awareness campaign. UUAS is focused on helping to educate customers on how to protect themselves against possible scams.
“Utility scams can be very financially harmful to customers, and sometimes these scams are very sophisticated,” said Kerry Lore, Vice President of Customer Care at El Paso Electric. “That’s why we want to make sure that our community stays informed about the ways they can spot and report possible scams.”
Scammers typically use phone, in-person, and online tactics to target utility customers. They often pose as electric, water, or natural gas company employees, and threaten customers by telling them that their services would be disconnected or shut off if they fail to make an immediate payment – typically using a prepaid card or other non-traceable form of payment.
“We want to make sure we are doing everything we can to protect our customers,” said El Paso Water Vice President of Strategic, Financial and Management Services Marcela Navarrete. “Our customers should know that we don’t make collection calls to anyone, and they should not provide financial information unless they initiate contact with us.”
Signs of Potential Scam Activity:
How Customers Can Protect Themselves:
Important customer service contact numbers:
El Paso Electric
Texas (915) 543-5970
New Mexico (575) 526-5555
El Paso Water
Texas Gas Service
Customers who suspect that they have been victims of fraud, or who feel threatened during contact with one of these scammers, should contact local law enforcement authorities. The Federal Trade Commission’s website is also a good source of information about how to protect personal information.
About Utilities United Against Scams
Visit www.utilitiesunited.org for more information and tips about how to protect yourself from scams or follow along on social media: Twitter @U_U_A_S and Facebook @UtilitiesUnited.