COVID-19 pandemic update
We are here to help customers through financial impacts the COVID-19 pandemic may incur. We are suspending service disconnections until further notice. While payments are still required, we will be working with customers on a case-by-case basis to establish any needed payment arrangements. To learn more about payment assistance programs, click here.
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As many of you are aware, the World Health Organization (WHO) declared novel coronavirus (COVID-19) outbreak to be a pandemic on March 11, 2020, and on March 13, 2020 the City of El Paso announced its first positive confirmation of the virus in El Paso. 

As you may also be aware, El Paso Electric Company considers safety to be a core value that factors into every decision we make. It also expects its contractors and vendors to share this value and to adhere to its safety policies when visiting its facilities and interacting with its employees. 

Accordingly, it has implemented certain safety protocols to mitigate some of the risks posed by this pandemic at our worksites by using “social distancing” strategies to reduce the frequency and duration of personal interactions in the workplace that could conceivably spread the virus.

Presently, local cases do not appear to pose a significant risk to our critical operations, and with this situation evolving daily in our region, we believe these measures are reasonable and prudent steps to reduce the probability of work-related illnesses and the ramifications for workplace safety and system reliability. 

Some of these protocols involve “social distancing” measures like the use of technology to avoid in-person meetings, restrictions on business travel, work-from-home arrangements, and heightened restrictions on access to critical locations where employees must be present to perform essential job functions.

We encourage you to visit the link frequently and follow up with your counterparts at El Paso Electric Company if you have questions about specific projects.  We regret the inconvenience, but trust you understand our reasons and that you will take the appropriate measures to comply with them.

For further information about the status of the COVID-19 pandemic and other steps you can take to reduce the risks it poses, we have also included some helpful external links below.  Although we cannot eliminate all the risks, if we work together we can proactively mitigate their probability and magnitude. 

 

 

If you have any questions, please contact:

Frank Marcus

Manager – Procurement Contracts and Supplier Diversity

T: (915) 543-2214 | C: (915) 494-4786
frank.marcus@epelectric.com