Updated: July 1, 2020
Dear El Paso Electric Valued Customers,
Our employees remain committed to providing you with safe and reliable energy as our communities continue to work together to mitigate and reduce exposure to COVID-19. As you know, we made some modifications to our operations to keep our customers and employees safe. In order to safely continue supporting our region’s energy needs, we ask our customers to continue practicing social distancing when they see our crews working.
We are always here to help and provide you with options to manage your electric service, especially during this time. We are proactively contacting customers [with past due balances] to provide them with important information regarding payment options and connecting customers to assistance programs. We highly encourage our customers to reach out to us if you are behind on your electric bill. We will work with you to find the best option for your current situation. For your convenience, the following services remain available:
- Our secure online services remain accessible at epelectric.com. You will find information on financial assistance programs and a variety of payment options that are available to you.
- To reduce the possible exposure of COVID-19 to customers and employees, all payment center locations remain closed, except for drive-thrus and 24/7 drop box locations. Click here for a list of locations and hours of operation. Additionally, we have also instructed employees to limit all personal interactions with customers while in the field and maintain a six-foot distance.
Be vigilant of scammers during this time. Customers should watch for suspicious emails, phone calls or persons impersonating EPE employees. Be aware of threats to shut off your service if payment isn’t made immediately. Remember, EPE will not contact you to request personal information. If you ever have a doubt about the legitimacy of a call or a person at your door, call EPE Customer Care immediately.
If you have any questions, please contact our Customer Care Team by email at CustomerCare@epelectric.com or by phone at (915) 543-5970 or (575) 526-5555.
Our thoughts are with every person who has been impacted, and we hope to power through this pandemic together. On behalf of each of us at EPE, be safe and stay healthy.
Adrian J. Rodriguez
El Paso Electric Interim CEO