Customer Service

Customer Service

El Paso Electric has made a commitment to improving customer satisfaction. EPE believes that by focusing on customer concerns such as increased reliability, added service and innovative programs, customer satisfaction will be achieved. At El Paso Electric, customer service is a responsibility that is taken very seriously.

For your convenience, you may pay your bill, view your bill, view account balance and other services by clicking the Customer Login button above.

Members of New Mexico tribes or pueblos who need help with translation or with other matters relating to their electric service may contact the Director of the New Mexico Public Regulation Commission's Consumer Relations Division at (888) 427-5772, who will contact the appropriate tribal or pueblo official for assistance.

Customer Service Information

El Paso Electric Warns Customers of Scams
El Paso Electric advises customers to be aware of nationwide utility scams involving individuals falsely representing utility companies.

Save Energy at Home
Tips to help you conserve energy and save on your monthly electric bill.

Electrical Safety for Your Home
Information you can implement in your home today to make it safer.

Learn to Read Your Meter
If you would like to keep tabs on how much electricity you use during a period of time, you can do it by reading your own meter.

Renewable Energy Interconnection
Customers installing and interconnecting a renewable energy generator reduce the energy requirements that would be normally taken from El Paso Electric. There are established guidelines that customers installing and interconnecting a renewable energy generator can follow.