El Paso Electric Payment Arrangement Plan

El Paso Electric residential customers have the right to request a Payment Arrangement Plan if they are experiencing financial difficulties and have:

1. Notified EPE either by telephone or a written notice directed to its Customer Service Department of your inability to pay your electric bill, and

2. Have not been issued more than two (2) disconnection notices in the last twelve (12) months.

The Payment Arrangement Plan is a temporary arrangement designed for a financial crisis involving a customer or a customer's guarantor. With this plan, your service will not be disconnected if you pay your current bill when due and also pay a calculated portion of the outstanding bill in installments until the outstanding bill is paid in full, which is usually within three months. Each situation is individually reviewed and documentation, such as medical reports, may be needed.

To enter into a Payment Arrangement Plan Agreement, you or a guarantor must sign a payment arrangement contract that will require the delinquent amount to be paid in equal amounts over at least three (3) billing cycles. EPE will provide you with a copy of your contract. If you fail to fulfill the terms of the contract, EPE will disconnect service pursuant to established disconnection procedures.

However, if your economic or financial circumstances change substantially, EPE may renegotiate the contract with you, considering your changed economic and financial circumstances.

Financial Assistance and Referrals

Funded financial assistance may be available for persons who need help paying their electric bills. Funds may also be available through community agencies that can help you pay your utility bills and prevent disconnections.

If we cannot find an alternate EPE payment plan to help you pay your bill, we will provide you with the contact information of community agencies that can determine your eligibility on a case-by-case basis.

To learn more about the payment arrangement plan, please contact our
Customer Service Department.