If you’re experiencing a financial emergency and need help paying your electric bill, or have other issues that require financial assistance, contact any of the Texas-based agencies listed below.
El Paso County General Assistance Agency
6314 Delta Dr. (inside the Youth Services building)
El Paso, TX 79905
Phone: (915) 546-8150 Fax: (915) 543-3816
Information Line (915) 562-4100
Big Bend Community Action Committee
1302 West Broadway Street
Van Horn, Texas 79855
Phone: (432) 283-2435 Fax: (432) 283-1173
Texas Health and Human Services Commission, Region X
401 E. Franklin
El Paso, Texas 79901
Phone: (915) 834-7500 Fax: (915) 834-7500
Low Income Rider Program from El Paso Electric
Texas residential customers who have a Lone Star Card or a total annual household income at or below 125% of the federal poverty level can qualify for a $99.00 a year savings on electric bills. As part of the Low-Income Rider (LIR) program approved by the Public Utility Commission of Texas, residential customers who qualify will not be charged the $8.25 customer charge on monthly electric bills by
El Paso Electric.
To qualify for the El Paso Electric Low-Income Rider you must:
- Have an El Paso Electric account in your name, and
- Have a Lone Star Card or have household annual income at or below 125% of the federal poverty level.
How to Apply
Customers with Loan Star Cards
Obtain a copy of your Food Stamp Eligibility Form along with your name and your electric service account number as they appear on your most recent electric bill and mail it to the address below. The name on the electric account must be the same as the name on the Food Stamp Notice of Eligibility form.
Customers with Household Annual Income at or Below 125% of the Federal Poverty Level
Fill out the Texas Low-Income Rider Application. Include your electric service account number and name as they appear on your most recent bill. Take the application to one of agencies listed above and have an agency representative complete the Agency Verification section. Mail the application to the address below.
El Paso Electric
Attn: Customer Services, LIR
P.O. Box 982
El Paso, Texas 79960
Upon verification of all reported information and qualification to participate in the Low-Income Rider, the $8.25 Customer Charge will not be billed for the following twelve (12) months. A customer can renew the LIR on an annual basis by providing verification of customer information.
If you have questions about these programs, please contact our Customer Service Department.
- Bill Management Center
- EPE Move Center
- Your Electric Service
- Assistance Programs
- Residential Rates and Information
- Streetlight Repairs
- Customer Rights
- New Construction
- Beware of Copper Theft
- Report Energy Theft
- Save Money and Energy
- Manage Your Account