COVID-19 pandemic update
We are here to help customers through financial impacts the COVID-19 pandemic may incur. We are suspending service disconnections until further notice. While payments are still required, we will be working with customers on a case-by-case basis to establish any needed payment arrangements. To learn more about payment assistance programs, click here.
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Looking for a quicker way to start, stop or transfer your electric service? Use our self-service portal where you can manage all of your service requests online. If you prefer to speak with a customer service team member, just call (915) 543-5970 or toll free at 1-800-351-1621.

Be sure you have the following information handy and it’ll be as easy as 1-2-3.

We’re ready when you are. Just click here to get started!

1. START New Service
  • The mailing address where new service will begin
  • The date you’d like new service to begin

2. STOP Service
  • The mailing address where service will end
  • The date you’d like service to end
  • Your new address where we can mail your final bill

3. TRANSFER Service
  • The mailing address where service will end
  • The date you’d like service to end
  • Your new address where we can mail your final bill
  • The mailing address where new service will begin
  • The date you’d like new service to begin