Applying for Service

Applying for Service

Applicants requesting electric service from EPE may be asked to complete and sign a standard service application form and provide photo identification. Failure to establish identity or the inability to verify payment of a past due amount could result in denial of service. Rates are subject to change as approved by the Texas or New Mexico commissions. Rules and regulations are subject to change as issued by the Texas or New Mexico commissions.

When you are applying for service, you must establish and maintain a satisfactory credit history as detailed below. Credit history is applied equally for a reasonable period of time to a spouse or a former spouse who shared the service.

Satisfactory credit history is established if any one of the following criteria is met:

  1. You have been a customer of any electric utility for the same kind of service within the last two (2) years and can demonstrate you are not currently delinquent in payment on that account; you have not been delinquent in payment more than once over the past twelve (12) months of service; and you have not had service disconnected for nonpayment during the last twelve (12) consecutive months. You are encouraged to furnish a record of your payment history from your previous electric utility.
  2. You can demonstrate a satisfactory credit rating by appropriate means, including but not limited to, the production of: generally acceptable credit cards; letters of credit reference; the names of credit references that can be quickly and inexpensively contacted by EPE; or ownership of substantial equity that is easily liquidated. Your credit history may affect your eligibility for special programs. Should you move from EPE's service territory, at your request, EPE will provide a record of your credit history for the previous twelve (12) months. In many cases, other electric utilities will accept a satisfactory credit record in lieu of paying a deposit.
  3. You are 65 years of age or older and do not have an outstanding account balance within the last two years with EPE or another electric utility for the same type of utility service.
  4. You have been determined to be a victim of family violence as defined in the Texas Family Code §71.004, by a family violence center as defined in Texas Human Resources Code §51.002, by treating medical personnel, by law enforcement personnel, by the Office of a Texas District Attorney or County Attorney, by the Office of the Attorney General or by a grantee of the Texas Equal Access to Justice Foundation. This determination must be evidenced by submission of a certification letter developed by the Texas Council on Family Violence. The certification letter may be submitted directly to EPE via fax number (915) 521-4794.

To apply for service contact The EPE Customer Service Call Center
in El Paso: (915) 543-5970
in areas outside El Paso: 1-800-351-1621

For questions about applying for service, click here: Customer Services Online