Applicants requesting electric service from EPE may be asked to complete and sign a standard service application form and provide photo identification. Failure to establish identity or the inability to verify payment of a past due amount could result in denial of service. Rates are subject to change as approved by the Texas or New Mexico commissions. Rules and regulations are subject to change as issued by the Texas or New Mexico commissions.
When you are applying for service, you must establish and maintain a satisfactory credit history as detailed below. Credit history is applied equally for a reasonable period of time to a spouse or a former spouse who shared the service.
Satisfactory credit history is established if any one of the following criteria is met:
To apply for service contact The EPE Customer Service Call Center
in El Paso: (915) 543-5970
in areas outside El Paso: 1-800-351-1621
For questions about applying for service, click here: Customer Services Online