Reconnection of Service

Reconnection of Services

When service is disconnected for nonpayment of your bill, damage to the meter caused by tampering or bypassing, or other evidence of theft of service, you will be required to pay the entire past due amount of the bill, a reconnection fee and a security deposit before service can be restored.

Payment of all charges can be made at one of El Paso Electric's business offices, authorized payment agents, as well as online or by phone through BillMatrix Credit Card/Electronic Check Payment during regular business hours.

If a deposit exists, EPE may increase it under the provisions governing the imposition of an additional deposit. If you comply with the requirements necessary to have your service reconnected, it will be scheduled the next regular business day. EPE may charge an after hours rate for reconnection requested on the same day, after business hours, or on Saturdays, Sundays and holidays.

If energy diversion and damages to the meter are involved, you may also be required to pay damage charges and an energy diversion fee.