Manage My Account Services Not Available April 20 - 21

We will be conducting a website upgrade on Saturday, April 20 through Sunday, April 21. Due to this upgrade, Manage My Account will be unavailable. We apologize for any inconvenience.

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Manage My Account Services Not Available April 20 - 21

We will be conducting a website upgrade on Saturday, April 20 through Sunday, April 21. Due to this upgrade, Manage My Account will be unavailable. We apologize for any inconvenience.

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EV Frequently Asked Questions

Will I be able to charge my EV when I am away from home?
Yes, and you can find public charging stations near you by visiting PlugShare.com or ABetterRoutePlanner.com websites.

What EV is best for me?
You can explore available EV models through EPE’s EV finder.

How far can I get on a single charge?
EV range is improving every year. Several models can go more than 200 miles on a single charge and some even have over 300 miles of range.

Does El Paso Electric offer a special EV rate?
Yes. Please visit EPE’s EV Rate page here.

What initial start-up costs can I expect for installing charging equipment?
Depending on your current wiring and charging needs, prices will vary for installation. Any licensed electrician will be able to provide further details for these services. In some cases, you may be able to use an existing outlet in your garage and charge at Level 1 with no additional equipment or installation costs.

What is the EV community?
EV community is a group of EPE’s customers who have become EV owners or are interested in learning more about EVs, and related EPE programs and incentives.  It is completely free. After you sign up, you will be invited to exclusive events where you can experience different EV models and learn more about available programs and incentives. And once you become an EV owner, you will even receive a members-only Welcome Kit! So, join our community and let’s keep the EV movement charging forward.

I bought an electric car/hybrid plug-in car, what do I need to do?
Notify El Paso Electric so we can analyze if the existing transformer can handle the additional load from your vehicle. Please send us an email to bca@epelectric.com or call 915-351-4224 to request a planner. 

Join the EV Community to have access to exclusive events, newsletters, gifts, EV rates, and up-to-date information.

Is it true EVs don’t work in cold conditions/ Can the battery of an EV overheat?
That is false. EVs continue to work in cold weather. However, in extremely cold temperatures, it is possible for your battery to reduce its range. This is also the case with gasoline-powered cars. EVs now come with thermal management systems that help regulate battery temperature for both cooling and heating. EVs are ideal for driving in the snow. Their batteries make them heavier than traditional cars, which improves their traction. Their smoothness helps you control the power in slippery conditions very easily.
 
Are there available incentives for purchasing EVs?
Yes, visit El Paso Electric’s EV Incentives on our website.
 
Are EVs more expensive to own than gasoline-fueled cars?
No. Even though the MSRP price of electric vehicles may be higher than gasoline vehicles, the ownership cost of EVs are significantly lower than gasoline/diesel vehicles. EVs will save you money on gasoline and maintenance, plus many EVs qualify for federal and state tax credits which may further reduce the cost of ownership. 

Should I notify EPE if I buy an electric vehicle?
Yes. El Paso Electric needs to analyze if existing transformer can handle additional load. Please send us an email to bca@epelectric.com or call 915-351-4224 to request a planner.  In addition, consider joining the EV Community to have access to exclusive events, newsletters, gifts, EV rates, and up-to-date information.
 
Who can I contact if I have additional questions?
For additional information please feel free to contact us at customercare@epelectric.com or call 915-543-5970. You may also want to consider joining the EV Community to have access to exclusive newsletters and up-to-date information.



Contact Us at customercare@epelectric.com or Phone: (915) 543-5970

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