Smart Meters

Don’t miss a beat: Smart meter installations
are underway for El Paso Electric customers

As part of our commitment to provide the best customer experience possible, EPE is replacing its current meters with state-of-the-art smart meter technology. Installations are underway in Texas and will begin in New Mexico this fall.
Find out when we’ll be in your neighborhood Find out when we’ll be in your neighborhood

What is a Smart Meter?

A smart meter tracks energy use in real time and sends the data directly to EPE through a secure communication network.

What are the customer benefits?

Access to energy consumption data in near real time

Better control of energy costs

Faster outage notification and restoration

Enhanced customer service

More customer programs

Smart Meter Benefits

Watch the video to learn more about smart meter features and benefits.

Smart Meter Installation

Watch the video to learn more about the meter installation process.

Smart Meter Installation Schedule

Installations are underway and will continue through 2025.

Search by ZIP code or use the interactive map below for your local installation schedule.

I Have My New Meter. What’s Next?

Now that you have your new smart meter, please make sure you create an online account with El Paso Electric if you have not already done so. Visit Manage My Account at epelectric.com to get started. You can also manage your account by downloading the El Paso Electric app in the Apple Store or Google Play. Once you have online access, you can track daily energy use and sign up for energy saving tips and bill alerts.

Manage your account online or with the El Paso Electric app

Manage My Account

Smart Meter Surcharge

EPE customers will be charged a monthly fee to cover the cost of the smart meter installation. To help offset this surcharge, customers can use the smart meter technology to manage their energy use and control costs.

Surcharges by Rate Class

Texas Surcharge

Rate No. Rate Class Monthly Surcharge

Rate No. 01 Rate Class Residential Monthly Surcharge $2.03

Rate No. 02 Rate Class Small General Service Monthly Surcharge $5.17

Rate No. 07 Rate Class Outdoor Recreational Lighting Monthly Surcharge $7.52

Rate No. 09 Rate Class Government Traffic Signal Monthly Surcharge $4.15

Rate No. 11-TOU Rate Class Time of Use Municipal Pumping Monthly Surcharge $9.93

Rate No. 22 Rate Class Irrigation Monthly Surcharge $7.23

Rate No. 24 Rate Class General Service Monthly Surcharge $9.68

Rate No. 25 Rate Class Large Power Monthly Surcharge $12.35

Rate No. 34 Rate Class Cotton Gin Monthly Surcharge $8.74

Rate No. 41 Rate Class City and County Service Monthly Surcharge $10.36

Opting Out of a Smart Meter

Customers have the option to opt out of getting a smart meter. However, they must pay a one-time fee and a recurring monthly fee to maintain their current meter. EPE encourages customers to research the benefits of smart meters before making a final decision. To opt out, contact Customer Care at customercare@epelectric.com or call 915-543-5970. EPE chat is also available.

Texas Opt Out Fees

Meter Choice One-Time Fee Monthly Recurring Fee

Meter Choice Keep existing meter One-Time Fee $106.67 Monthly Recurring Fee $13.44

Meter Choice Replace existing meter with a non-communicating meter One-Time Fee $143.58 Monthly Recurring Fee $13.44

Meter Choice Replace smart meter with non-smart meter One-Time Fee $171.21 Monthly Recurring Fee $13.44

Download the Smart Meter Benefits Summary & FAQ

Benefits Summary (PDF) FAQ (PDF)

Speaker Requests

Request a speaker to learn more about the benefits of smart meters.

Fill out a speaker request form for your neighborhood association, professional organization, or business and someone will follow up with you.

Request a Speaker

Have Questions?

Read our FAQ or Email Customercare@epelectric.com