b"Customer Satisfaction At EPE, we're not just in the business of providing power; we're in the business of making a positive difference in the lives of our customers. Through proactive measures and a steadfast commitment to affordability, EPE provided customers with unprecedented savings and servicea testament to our unwavering dedication to delivering tangible benefits directly to our customers' pockets.Overall Customer Satisfaction ScoresYear Residential Average 1 Small Commercial AverageEPE Score MSI National Score EPE Score MSI National Score2024 78 77 72 802023 77 75 78 782022 74 77 78 80Benchmarking comparisons are based on surveys conducted with Residential customers of electric and electric-gas utilities included in Market Strategies' (MSIs) National EnergyUtility Benchmarking Database.Benchmarking comparisons are based on surveys conducted with Small/Medium Commercial customers of electric and electric-gas utilities included in (MSIs) National Energy Utility Benchmarking Database.Economic ProfileFinancial SummaryYear 1 2022 2023 2024Operating Revenues 2 $1,310,484 $1,204,247 $1,121,499Operating Income 2 $239,411 $270,717 $260,819Net Income 2 $112,356 $207,987 $171,418Total Assets 1,2 $4,625,137 $5,104,543 $5,646,635Numbers are for the calendar years except for Total Assets which are as of year-end.2Numbers are in thousands.11"