b'Supplier Diversity EPEs Supply Chain Management Department seeks to maximize opportunities to work with small businesses and historically underutilized businesses (HUBs). 2019 SUPPLIER DIVERSITY STATISTICS2019 In Texas Outside of TexasTotal non-fuel purchases $117 million $153 millionNon-fuel purchases from HUBs $24 million $17 million% of non-fuel purchases from HUBs 21% 11%Customers We anticipate, meet, and exceed customer expectations in an innovative and affordable manner. This means being responsive to and reflective of the communities we serve. Our goal is to ensure our customers have access to superior products, services, and experiences offered by top performing retail providers. Customer service is a vital responsibility at EPE, so much so that customer satisfaction is a key metric in evaluating our annual performance. Our customer base continues to grow each year and we in turn strive to continuously improve our customers satisfaction by focusing on improving the customer experience through increased reliability, added services, and innovative programs.CITY OF EL PASO CONTINUOUS IMPROVEMENT TEAMIn 2019, led by our Transmission and Distribution management teams, EPE began actively participating in the City of El Pasos Continuous Improvement Team. The goal of the Continuous Improvement Team is to build a strong working alliance between the City, regional developers, and utility companies that serve the City of El Paso and surrounding counties. All team members share a common goal to improve communication and mitigate issues that affect regional construction and development projects. The coordination began with a range of developer concerns. One specific request was to improve safety during subdivision construction by energizing streetlights on a street by street basis instead of waiting for completion of entire subdivisions. This request also required the City to change their inspection processes. Both the City and EPE have updated procedures and implemented them in the field to improve community safety. On August 28th, EPE received a formal recognition from the City for our active engagement that is resulting in process efficiencies and improved service for EPE customers.Social Responsibility'