b'In 2019, EPE received the highest score in the West Midsize segment of the J. D. Power 2019 Electric Utility Business Customer Satisfaction Study among business customers. The award is based on performance scoring in power quality and reliability, corporate citizenship, communications and customer service.OVERALL CUSTOMER SATISFACTION SCORESYear Residential Average 1 Small Commercial Average 1EPE Score MSI National Score EPE Score MSI National Score2019 82 80 82 802018 83 78 84 792017 80 79 83 801 Benchmarking comparisons are based on surveys conducted with Residential customers of electric and electric-gas utilities included in Market Strategies (MSIs) National Energy Utility Benchmarking Database2 Benchmarking comparisons are based on surveys conducted with Small/Medium Commercial customers of electric and electric-gas utilities included in Market Strategies (MSIs) National Energy Utility Benchmarking DatabaseSocial Responsibility'