b'Table of ContentsLetter from our Director of Sustainability 2Introduction3 Environmental, Social, and Governance/Sustainability Reporting 3ESG/Sustainability Governance and Strategy3 El Paso Electric Company Profile 5Reliability 9Environmental Stewardship 10Air Quality 11Carbon Footprint 12Water 15Biodiversity and Vegetation Management 17Waste Management 18Social Responsibility 21Safety 21Employees 22Supplier Diversity 24Customers 24Energy Efficiency and Load Management 26Community 292020 and Beyond 30APPENDIX A Definitions for the EEI ESG/Sustainability Template for31 Regulated Electric CompaniesAbout This Report 37'