COVID-19 pandemic update
We are here to help customers through financial impacts the COVID-19 pandemic may incur. We are suspending service disconnections until further notice. While payments are still required, we will be working with customers on a case-by-case basis to establish any needed payment arrangements. To learn more about payment assistance programs, click here.
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El Paso Electric’s service territory spans both Texas and New Mexico. Due to this, our services are governed by the utility commissions representing each state. To learn more about your rights as an EPE customer, click the state-specific links below. You can see information in English and Spanish.

If you’re a member of a Native American tribe or pueblo in New Mexico and would like assistance with translation or other matters relating to your electric service, please contact the Director of the New Mexico Public Regulation Commission's Consumer Relations Division at (888) 427-5772.

Texas Customer Rights
Texas Customer Rights

El Paso Electric is governed by the rules and regulations of the Public Utility Commission of Texas. To see a summary of your customer rights and other useful information, download the booklet below.


New Mexico Customer Rights
New Mexico Customer Rights

El Paso Electric is governed by the rules and regulations of the Public Regulatory Commission in New Mexico. To see a summary of your customer rights and other useful information, download the booklet below.