EPE’s Outage Map is available 24 hours a day, 7 days a week to see if an outage has been reported in your area. The Outage Map now features an Estimated Time of Restoration, or ETR, to offer you an approximate time for when your power will be restored. If needed, the ETR will be updated throughout the restoration process. Simply hover over one of the dots representing a power outage to view a pop-up window with more information. To report an outage, please call (915) 877-3400 in Texas and (575) 523-7591 in New Mexico.
At times, the dots on the Outage Map indicating an outage may remain on the map after power has been restored because EPE is still verifying that power has been restored to all customers in the area.
Ways to Report an Outage
You can report outages using the MyEPE Outage Reporting App or by calling our offices. Use the links below to see useful information on preventing an outage.
To learn about our Power Restoration process, click here.