High Call Volume - Options to Reach Us

Due to a high volume of calls, you may experience a busy signal when calling our Customer Care department. If you have questions regarding your bill, are requesting a start or stop service, please visit My Account Portal. You can also send a detailed email to customercare@epelectric.com with your request. Thank you for your patience.

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High Call Volume - Options to Reach Us

Due to a high volume of calls, you may experience a busy signal when calling our Customer Care department. If you have questions regarding your bill, are requesting a start or stop service, please visit My Account Portal. You can also send a detailed email to customercare@epelectric.com with your request. Thank you for your patience.

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El Paso Electric is governed by the rules and regulations of the Public Utility Commission of Texas and the New Mexico Public Regulatory Commission. You can find a full accounting of El Paso Electric regulatory information on the webpages and links listed below.

State and Federal Regulatory Information

 Public Utility Commission of Texas
 New Mexico Public Regulatory Commission
 U.S. Department of Energy
 Federal Energy Regulatory Commission


Public Utility Commission of Texas Open Meetings

The Public Utility Commission of Texas (PUCT) conducts its open meetings and work sessions in accordance with an Open Meetings Policy adopted by the PUCT. To see the open meetings calendar, click on the link below.

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New Mexico Public Regulatory Commission Open Meetings

The New Mexico Public Regulation Commission (NMPRC) conducts its open meetings and work sessions in accordance with an Open Meetings Policy adopted annually by the NMPRC. To see more information on the open meetings policy, click on the link below.

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Federal Energy Regulatory Commission Filings

The Federal Energy Regulatory Commission (FERC) regulates the transmission and wholesale sale of electricity in interstate commerce. Use the link below to access FERC filings of El Paso Electric and more information related to this topic.

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