High Call Volume - Options to Reach Us

Due to a high volume of calls, you may experience a busy signal when calling our Customer Care department. If you have questions regarding your bill, are requesting a start or stop service, please visit My Account Portal. You can also send a detailed email to customercare@epelectric.com with your request. Thank you for your patience.

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High Call Volume - Options to Reach Us

Due to a high volume of calls, you may experience a busy signal when calling our Customer Care department. If you have questions regarding your bill, are requesting a start or stop service, please visit My Account Portal. You can also send a detailed email to customercare@epelectric.com with your request. Thank you for your patience.

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Chief Compliance Officer

El Paso Electric Company (EPE) has designated Cynthia Henry as its Chief FERC Compliance Officer responsible for Standards of Conduct (SOC) compliance. If any EPE employee, customer or potential customer has any comments, questions, or concerns related to the  SOC or these procedures, Ms. Cynthia Henry, Vice President, General Counsel, may be reached as follows:

Cynthia Henry

Vice President, General Counsel
Office: (915) 351-4201
Cell: (915) 487-1360
Fax: (915) 521-4412
Email: cynthia.henry@epelectric.com
Address: 100 N. Stanton 16th Floor
El Paso, Texas 79901

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