Assistance Programs

At El Paso Electric, we understand that sometimes you need help paying your bill. If you find yourself in in a similar situation, please contact us and ask about our assistance programs. You can find more information as well as learn more about agencies that can help below.

Bright Hearts Fund

The Bright Hearts Fund provides financial assistance to customers who are past due and at risk of disconnection.The Fund uses donations to help ease the burden during difficult times. The program serves customers across our entire service region. 

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Payment Arrangements

The Payment Arrangement Plan is a temporary assistance program designed to help EPE customers who are experiencing a financial crisis. Click on the link below for more information and details on how to receive this assistance.

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Budget Billing Plan

Make your electric bill predictable with equal monthly payments based on your yearly usage.

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Texas Customers

Find out more about low-income rider programs and financial assistance agencies in Texas. 

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New Mexico Customers

Find out more about low-income home energy assistance programs and financial assistance agencies in New Mexico.

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New Mexico Business Assistance

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