Contact Us

Call

Trouble and Outage Number
Texas: (915) 877-3400
New Mexico: (575) 523-7591

Customer Service
Texas: (915) 543-5970
New Mexico: (575) 526-5555

Office Hours
Mon-Friday: 7:00 a.m.-7:00 p.m.
Sat-Sun: Closed 
Holidays: Closed

Support Line (915) 543-5711

Mail

Mailing Address
El Paso Electric
P.O. Box 982
El Paso, Texas 79960

 

Payment Mailing Address
El Paso Electric
P.O. Box 660380
Dallas, Texas 75266-0380

Email

Please fill out our Customer Intake Form

For customer service inquiries, email us at customercare@epelectric.com and we will respond within two business days. If you are experiencing an emergency, please call our trouble and outage number. 

Chat

For customer service inquiries, chat with us!

Chat hours:
Mon-Fri: 8:00 a.m.- 6:00 p.m.
Sat-Sun: Closed
Holidays: Closed