COVID-19 pandemic update
We are here to help customers through financial impacts the COVID-19 pandemic may incur. We are suspending service disconnections until further notice. While payments are still required, we will be working with customers on a case-by-case basis to establish any needed payment arrangements. To learn more about payment assistance programs, click here.

El Paso Electric is always ready
to assist our customers and answer
questions about electrical bills,
service and system reliability.


El Paso Electric Toll free:
(915) 543-5711

Customer Service
Texas: (915) 543-5970
New Mexico: (575) 526-5555

Trouble and Outage Number
Texas: (915) 877-3400
New Mexico: (575) 523-7591
Mobile App

Mailing Address

El Paso Electric
P.O. Box 982
El Paso, Texas 79960
Texas Rate Tariffs
Contact us by email: