COVID-19 pandemic update
We are here to help customers through financial impacts the COVID-19 pandemic may incur. We are suspending service disconnections until further notice. While payments are still required, we will be working with customers on a case-by-case basis to establish any needed payment arrangements. To learn more about payment assistance programs, click here.
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It used to be that you could only report outages with a phone call, but with El Paso Electric’s MyEPE Outage Reporting app you can do it with the touch of a button. Just download it from your app store and stay connected.

MyEPE Outage Reporting App Features

  • Secure log-in to view residential properties associated with your account number
  • Report your power outages and receive restoration updates
  • Follow EPE’s social media posts
  • Update contact information, including phone number and email address
  • Receive an email, text or message if there is an outage that has occurred at your home (you must be registered in the app)
  • App is available in Spanish


When our customers need us, we’re just a tap away. Download the free MyEPE app now, register and take charge!

MyEPE Outage Reporting App

DOWNLOAD IT NOW