High Call Volume - Options to Reach Us
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Creating an account on our My Account Portal and downloading the mobile app is the easiest way to stay connected with our services. With just a few clicks, you can manage your account, and report outages from anywhere, at any time.
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Outage Map
To report an outage, call (915) 877-3400 in Texas and (575) 523-7591 in New Mexico.
EPE Customers Affected
NOTE: The time of restoration for a power outage can vary depending on the cause and location of the outage. If there are scattered outages reported due to inclement weather or any other major event, ETRs will not be available.
At times, the dots on the Outage Map indicating an outage may remain on the map after power has been restored because EPE is still verifying that power has been restored to all customers in the area.
EPE’s Outage Map is available 24 hours a day, 7 days a week to see if an outage has been reported in your area. The Outage Map now features an Estimated Time of Restoration, or ETR, to offer you an approximate time for when your power will be restored. If needed, the ETR will be updated throughout the restoration process. Simply hover over one of the dots representing a power outage to view a pop-up window with more information.
Outage Tips
Use the links below to see useful information on preventing an outage. To learn about our Power Restoration process, click here.
Call Us
Trouble and Outage
Texas: (915) 877-3400
New Mexico: (575) 523-7591
