High Call Volume - Options to Reach Us

Due to a high volume of calls, you may experience a busy signal when calling our Customer Care department. If you have questions regarding your bill, are requesting a start or stop service, please visit My Account Portal. You can also send a detailed email to customercare@epelectric.com with your request. Thank you for your patience.

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High Call Volume - Options to Reach Us

Due to a high volume of calls, you may experience a busy signal when calling our Customer Care department. If you have questions regarding your bill, are requesting a start or stop service, please visit My Account Portal. You can also send a detailed email to customercare@epelectric.com with your request. Thank you for your patience.

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An important part of El Paso Electric’s mission is to provide safe and clean energy to the communities we serve. To accomplish this, we’ve made a commitment to generating more of our energy through renewable sources, and we’re pleased to say we’ve reached some important milestones in this undertaking.

El Paso Electric is the first utility in Texas and New Mexico to completely eliminate coal generation from its portfolio, and we’ve launched a major initiative to generate more electricity using solar technology. This section is filled with information on these initiatives and contains details about the many renewable projects that we’re currently managing.

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