High Call Volume - Options to Reach Us
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Every El Paso Electric customer is entitled to access information about the rates you are charged and the services that we provide to you.
You can request rate and service information by calling the El Paso Electric Customer Service Call Center at (915) 543-5970 in El Paso, or 1 (800) 351-1621 in other service areas. You can also make your request in writing by sending an email to rate_research@epelectric.com.
Time-of-Use Rates Can Save You Money
Are you the type of customer who likes to take control of your energy use? If so, you might be interested in El Paso Electric’s Time-of-Use (TOU) rate option and the potential savings it offers.
Under this rate program you pay lower rates during times when demand for electricity is lower and a higher rate when demand for electricity is higher. This rate applies to demand during a specific time-of-day or time-of-year. The more you shift electricity use away from on-peak hours to off-peak hours, the more you can save.
The TOU rate option is available to residential customers in Texas and New Mexico. For more information call us at (915) 543-5970 in Texas, or (575) 526-5555 in New Mexico.
