Website Maintenance Saturday, June 25

We will be conducting website maintenance on Saturday, June 25, 2022 from 8 pm to 12 am. To report an outage, please call (915) 877-3400. For any other customer account questions, please contact us during our regular business hours. We apologize for any inconvenience.

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Website Maintenance Saturday, June 25

We will be conducting website maintenance on Saturday, June 25, 2022 from 8 pm to 12 am. To report an outage, please call (915) 877-3400. For any other customer account questions, please contact us during our regular business hours. We apologize for any inconvenience.

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The Bright Hearts Fund has been transformed to now assist customers across the entire El Paso Electric service region. With the effects of the pandemic still rippling through the community, the Fund will use donations to help lessen the burden for customers overdue on their electric bill and at risk of disconnection.

Donate Now  

The Bright Hearts Fund represents a partnership between several faith communities including Temple Mount Sinai, the Catholic diocese, the Interfaith Alliance, along with El Paso Community Foundation, and El Paso Electric.

All donations to the Bright Hearts Fund will be matched dollar for dollar by El Paso Electric.

Checks can be made out to the El Paso Community Foundation, P.O. Box 272, El Paso Texas 79901 with “Bright Hearts Fund” in the memo line.

Customers seeking assistance on their electric bill have a number of ways to contact EPE’s Customer Care Team: via email at CustomerCare@epelectric.com, by phone at (800) 351-1621, or by visiting epelectric.com for online chat or to search Assistance Programs for additional forms of assistance.

EPE Chat