El Paso Electric Payment Arrangement Plan

El Paso Electric residential customers have the right to request a Payment Arrangement Plan if they are experiencing financial difficulties. Please contact our Customer Service Department to get started.

The Payment Arrangement Plan is a temporary arrangement designed for a financial crisis involving a customer or a customer's guarantor. With this plan, your service will not be disconnected if you pay your current bill when due and also pay a portion of the outstanding bill in installments until the outstanding bill is paid in full.

However, if your economic or financial circumstances change substantially, EPE may renegotiate the contract with you, considering your changed economic and financial circumstances.

Financial Assistance and Referrals

Funded financial assistance may be available for persons who need help paying their electric bills. Funds may also be available through community agencies that can help you pay your utility bills and prevent disconnections.

If we cannot find an alternate EPE payment plan to help you pay your bill, we will provide you with the contact information of community agencies that can determine your eligibility on a case-by-case basis.

To learn more about the payment arrangement plan, please contact our
Customer Service Department.