Electronic Statement Service Consent
to Electronic Communications


Definitions
In this Consent to Electronic Communication:

  • "you" and "your" mean the individual who is entitled to receive a Billing Statement;
  • "we", "us" and "our" mean El Paso Electric;
  • "Account" means your El Paso Electric account;
  • "Billing Statement" means the billing statement for your Account;
  • "Communications" means your Billing Statement and all other communications from us to you relating to your Account; and
  • "Service" means the electronic bill presentment and payment service under which you will receive your Billing Statements in electronic form.

 

Consent to Electronic Communications
You consent to receive all communications relating to your account in electronic form. The communications covered by your consent include (i) your billing statement, and (ii) any disclosure required by federal, state or local law.

How to Withdraw Consent
After paper billing statements are discontinued, if you want to withdraw your consent to electronic communications, you must un-enroll from the service.  We will not impose any fee to process the withdrawal of your consent to electronic communications. However, you will not be able to receive your billing statements electronically through the service if you do not consent to receive electronic communications or you withdraw your consent. Any withdrawal of your consent to electronic communications will be effective only after we have a reasonable period of time to process your withdrawal request.

How to Update Your Records
You agree to promptly update your electronic mail address if a change occurs by updating your information through the service website.

Paper Copies of Communications
Upon your request we will provide you with paper copies of the communications that we provide you electronically. We reserve the right to charge a fee, with notice, if you request to receive both an electronic and a paper statement.

Communications in Writing 
All communications in either electronic or paper format from us to you will be considered "in writing". You should print or download a copy of this Consent to Electronic Communication and any other electronic communication that is important to you.

Access to Communications
By providing your consent to electronic communications at this website, you confirm that you can access electronic communication through the service.


OTHER IMPORTANT TERMS

  1. Third Party Service
    You understand that we do not provide bill payment services, and that all such services are provided on your behalf by the service. The terms and conditions on which you obtain bill payment services are contained in your separate agreement with the service.
  1. Payment Information
    Payments you make through the service will be credited to your account when we receive payment from the service.
  1. Statement and Inserts
    Preprinted information that appears on the back of paper bills is available online at http://www.epelectric.com. Inserts that would be included with a statement sent by U.S. mail will be available online at http://www.epelectric.com. If an insert contains legally required material, we may send you a paper copy of your statement in addition to making the statement available through the service in order to ensure that you receive the necessary material.
  1. Cancellation
    We reserve the right, at any time and without notice, to stop providing your billing statements through the service and provide you with paper statements.