Pay by Phone
To make your El Paso Electric bill payments and/or security deposit payments over the phone, call 888-299-5281. Payments can be made 24 hours a day, 7 days a week (including holidays).
El Paso Electric does not receive any portion of the Paymentus service fee.
Accepted Forms of Payment
- Visa
- MasterCard
- Discover
- ATM/debit cards with a Visa or Mastercard logo
- Electronic checks
Payment Thresholds
- Minimum payment – $1.00
- Maximum payment – $600
- Maximum payment – $25,000 via ACH
Service Fee
- $1.55 for all cards
- No fees for electronic checks
Required Information
- El Paso Electric account number
- Billing address zip code
- If using a card to pay: credit card or ATM/debit card number, expiration date and zip code of where the credit/debit card statement is mailed for payment
- If paying by ACH/eCheck: checking account number and routing number
- Payment amount
Payment Information
- Payments made on weekends and holidays or after 6 p.m. MT on a business day may take two business days to post to your El Paso Electric account.
- If you have received a disconnection notice or are paying to have your service restored, please contact El Paso Electric Customer Service in Texas at (915) 543-5970 or in New Mexico at (575) 526-5555 with your confirmation number to advise us of your payment and/or to schedule a re-connection.
- Accounts with 2 or more returned payments in the last twelve months, will be limited to cash payments only.
- The number of payments El Paso Electric customers can make using Paymentus are limited to 3 payments in 5 days and no more than 5 payments in 30 days.
- EPE will assess a returned payment charge if an electronic check payment is returned.
- Sign up for paperless billing to receive your bills electronically through MyAccount Customer Portal.
