Frequently Asked Questions

Have questions, or just looking for more details? Find answers below.

What if the program is fully subscribed?

Answer: Your subscription request will be placed on the waiting list. Once space becomes available, you will be contacted by EPE. Please note that you must reply within 7 business days. If you do not reply within this timeframe, your subscription request will be cancelled.

Do I own part of the solar array? Will there be maintenance costs?

Answer: No, the solar plant is owned, operated and maintained by El Paso Electric. All associated maintenance costs are included in the Capacity Charge.

When will my bill reflect Community Solar service?

Answer: The Community Solar plant is scheduled to be in service in early 2017. Upon acceptance to the program, your electric bill will not reflect Community Solar service until a month after the plant is fully operational.

What happens if it is cloudy or nighttime? Will I have power in my home?

Answer: Solar plants do not produce energy at night and have lower energy output during cloudy days. As your energy service provider, EPE will continue ensuring that all of your energy needs are met.

Can I transfer or donate my subscription to another person?

Answer: No. Your subscription cannot be transferred to a different customer.

What happens if the solar plant is damaged?

Answer: El Paso Electric is responsible for the solar plant’s operation, maintenance and repairs.

If I move to a different address, will I be able to remain on the program?

Answer: Yes. Your Community Solar service is portable as long as you maintain service with EPE in our Texas service territory. Please call Customer Service at
(915) 543-5970 and we’ll take care of the rest.

Who do I contact if I have additional questions?

Answer: You may contact us via email at communitysolar@epelectric.com or by calling Customer Service at (915) 543-5970.

What will my bill look like with Community Solar Service?

Answer: View a sample bill for Summer and Winter months.

Can I participate in the Community Solar program if I am on the Budget Billing plan?

Answer: Yes, if you participate in the Budget Billing Plan, you can also enroll in the Community Solar program. However, please keep in mind that once you subscribe to community solar, your total bill will slightly vary month to month. This is due to the fact that the energy that the solar facility generates varies month-to-month because of changes in the weather.

Can I increase/decrease my Community Solar subscription?

Answer: Yes you can. To change your capacity, please click here or you may fill out a capacity change form and send or email us a copy to the address listed at the bottom of the form. Community Solar capacity change requests will be processed within 3 business days after the date of your request and will be subject to capacity availability of the solar plant. You will be notified via email or by phone when your capacity has been changed.

Can I cancel my Community Solar subscription?

Answer: You may cancel your subscription any time after a year, upon giving a
one-month’s notice to EPE. If you choose to cancel prior to a year, you will have a limited ability to return to the program at a later date. If you decide to re-apply and the plant is fully subscribed, you may be placed on the waiting list until space is available. To cancel your subscription, please click here or you may fill out a cancellation form and send or email us a copy to the address listed at the bottom of the form. You can also cancel your subscription by calling Customer Service at (915) 543-5970. Community Solar service cancellation requests will be processed within 3 business days after the date of your request. You will be notified via email or by phone when your subscription has been cancelled.

What is the difference between kW vs. kWh?

Answer: We use kW as a unit of measure to describe the size of the solar facility. Your subscription will be a portion of that. The facility energy production is measured in kWh. For example, the energy output of a 1kW block in solar facility will vary throughout the year by month between 150-310 kWh.

Will I pay more for Community Solar service?

Answer: Initially, yes. You will pay a slightly higher price for participating in the program. However, you may benefit over time because the Capacity Charge you pay for your portion of the plant will never increase and may even go down; while the solar credits you receive may continue to go up. You will be protecting yourself from future increases in fuel and utility rates.