At El Paso Electric, we understand that sometimes you need help paying your bill, so we offer payment arrangements that can offer financial assistance.

If you find yourself in one of these situations, please contact us and ask about our assistance programs. You can find more information as well as learn more about agencies that can help below.

Project Care

One of the programs available to our customers is Project Care, which is based on donations from the community and can help customers experiencing financial emergencies pay their electric bill. For each dollar donated to Project Care by our employees and customers, EPE shareholders match their donation dollar-for-dollar. The fund is administered by El Paso County General Assistance in El Paso and by the Salvation Army in New Mexico.

Payment Arrangements

The Payment Arrangement Plan is a temporary assistance program designed to help EPE customers who are experiencing a financial crisis. Click on the link below for more information and details on how to receive this assistance.

Learn More  

Texas Customers
Texas Customers
Texas Customers

Find out more about low-income rider programs and financial assistance agencies in Texas.


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New Mexico Customers
New Mexico Customers
New Mexico Customers

Find out more about low-income home energy assistance programs and financial assistance agencies in New Mexico.


Learn More