Get the answers to some frequently asked questions regarding El Paso Electric services, programs and other important information.
El Paso Electric (EPE) will continue to support our region’s energy needs. Our team will continue to generate power and have crews ready to respond to issues that may arise, like outages.
Yes, EPE will have crews available to start services.
EPE has contingency plans in place to continue providing safe and reliable energy to our service region. Our team will continue to evaluate the situation as it progresses, making any necessary adjustments to our work and operations to continue supporting our region’s energy needs. If you have any questions about your water service, we encourage you to contact your water provider directly.
EPE offers several payment options. You can enroll in automatic bank draft or use one of the third-party payment vendors on our website, like Bill2Pay or BillMatrix. In addition, Bill2Pay has a payment app, which you can download from the Apple Store or Google Play app store. If you do not want to use an electronic form of payment, there is a list of authorized payment centers on our website operated by CheckFree and Western Union. You can also place your payment in one of EPE’s night drop boxes located at any of our customer service offices.
At EPE we understand that many of our customers may have been affected financially by the pandemic. To assist you in this time, there are several options available, including payment plans, payment arrangements and assistance programs. More information can be found here.
EPE is following the CDC guidelines of social distancing, which is reducing the proximity and frequency we have with others to help slow the spread of the virus. While EPE is operating in a social distancing mode, physical checks are only being processed every other week, so it may take up to three weeks to receive your check. If it’s an emergency, please contact our customer service department. In Texas, call (915) 543-5970. In New Mexico, call (575) 526-5555.
At EPE we understand that many of our customers may have been affected financially by the pandemic. Until further notice, we have suspended service disconnections for nonpayment and our team will continue to evaluate the impact created by this pandemic in our region moving forward. Please note, however, that you will continue to receive regular billing notices and payment reminders.
To reduce the risk of exposure to COVID-19, EPE is taking proactive steps to enhance our customers’ and employees’ health and safety. All payment center locations are currently closed except for drive-throughs and 24/7 drop box locations. We also highly encourage all customers to visit epelectric.com to view or pay your bill online or to find additional information and resources related to your electric service.
If a partial payment cannot be made, El Paso Electric (EPE) offers payment arrangements that break up your past due balance into monthly installment payments.
Currently, EPE is not disconnecting electric service for nonpayment. Making a partial payment now will reduce the amount of any installment payments you will have in the future.
EPE does not charge fees or interest for going on a payment arrangement. Additionally, EPE is waving late fees during this pandemic.
Deposits or credits can be applied as payments on your account. Please contact EPE to apply your deposit to your account balance.
Based on your energy usage, EPE can help determine what your future bills might be so that you can make an informed decision. You can click here for tips on implementing energy efficiency measures that may help reduce your energy bill during this time.
To aid businesses during the pandemic, the Federal Government has implemented the following assistance programs: The CARES Act, Economic Injury Disaster Loans and the Paycheck Protection Program. Please contact your local Small Business Administration office (contact information below) for more information on how these programs may help you.
SBA El Paso District Office
211 N. Florence Street 2nd Floor Suite 201
El Paso Texas 79901
BBB of El Paso
550 E. Paisano Drive
El Paso, TX 79901
In New Mexico
SBA New Mexico District Office
P.O. Box 2206
Albuquerque, NM 87103
BBB of Las Cruces
7007 Jefferson St NE Suite A
Albuquerque, NM 87109
El Paso Electric customers who like to pay their bills in person can do so closer to home.Click here for a list of authorized payment agents.
El Paso Electric offers several convenient payment options for customers.Learn More
If you are having difficulty paying your electric bill on time, please contact El Paso Electric to make arrangements before the payment is due. In Texas, call (915) 543-5970. In New Mexico,
call (575) 526-5555. Not all customers are eligible for payment arrangements and extensions.
You can access a copy of your bill by clicking on the Customer Login tab of this website.
In Texas, payment is due 16 calendar days after the date the bill is issued and in New Mexico, 21 calendar days after the date the bill is issued. If the sixteenth or the twenty-first day falls on a holiday or weekend, then the due date is the next business day after the sixteenth or the twenty-first.
You may access your account balance 24 hours a day, 7 days a week by clicking on the Customer Login tab at the top of this webpage.
You will find your customer account number in the upper right hand corner of your El Paso Electric bill. This identifies your account number in EPE's records. Please use this number when requesting information about your account.
There are several agencies in Texas that are able to assist customers.
There are several agencies in New Mexico that are able to assist customers.
Customers can call El Paso Electric at the numbers provided in the following link.Learn More
If you cannot establish satisfactory credit, El Paso Electric may require an initial deposit.
You can manage these service requests quickly and easily using our self-service portal or by contacting our Customer Service Department. Click the link below to see step-by-step instructions to get started.Learn More
There are a number of reasons why electrical service may be disconnected and several steps you can take to reconnect your service. Take a moment to review this webpage and see complete details about this topic.Learn More
El Paso Electric operations personnel continually monitor regional weather reports to be prepared for impending storms. This allows EPE to work on staffing for restoration efforts even before the storm hits. Upon notification of an impending storm or event, EPE implements its base outage restoration plan which includes initiating a “Storm Call” with various departments in the Company, identifying contacts from each area and determining the level and location of additional resources. During major storm efforts, EPE customer service centers operate in "storm mode," using extra telephone lines and bringing in additional representatives to serve customers better. They also employ advanced telephone technologies to handle the unusually large volume of customer calls. This technology allows customers to report an outage without speaking to a representative and helps EPE provide status updates regarding the restoration effort.
El Paso Electric contractors conduct tree trimming throughout the year to keep power lines free of limbs and debris. Following a storm, these contractors must remove fallen trees and limbs from electrical equipment that are preventing service restoration. However, El Paso Electric contractors do not remove storm debris and move the debris only if it is necessary to facilitate the restoration effort. Do not attempt to remove a tree limb or debris yourself if it is within 10 feet of a power line and stay completely away from any downed power line or sparking equipment. If you notice downed lines or sparking equipment, please call El Paso Electric’s Trouble and Outage Lines - in Texas, (915) 877-3400; in New Mexico, (575) 523-7591. For tree removal not associated with a power line, you will need to call a landscape or tree contractor.
These outages occur when protective devices, called reclosers, operate. When a recloser detects an object interfering with a line, it will de-energize the line briefly to determine if the interference is a temporary or permanent fault on the line. If the recloser determines that the interference was temporary, the line will re-energize. If the interference is detected to be prolonged, the recloser will de-energize the line and EPE crews will investigate and repair the problem.
There are several possibilities. You may be on different circuits, OR you could have damage to the line, transformer, fuse or switch that serves your home, but your neighbor’s is fine.
Power will be restored by priority. Hospitals, emergency response agencies, other public utilities and large circuits are restored first. Restoration then continues based on a number of customers affected and the length of the outage.
During an outage event, while crews move quickly to restore power to all customers, restoration time varies by location and issue. Crews assess damage at the scene and make repairs or call for additional equipment or manpower, depending on the problem. A fuse can take a few minutes to repair; a transformer can take a couple of hours to replace. In general, underground cable or transformer repairs take longer than repairs on overhead equipment. Restoration time varies by location and issue.
Most likely, the answer is trees. If you live in an older neighborhood, with big trees, you’re more likely to experience outages AND momentary interruptions in service due to fallen trees and branches blowing into electrical lines. If there are no trees in the area, then this issue should be reported to EPE so that we can send someone out to investigate.
All open jobs are displayed through the “Career Opportunities” link. Open positions are updated as they become available. Please check the website frequently for changes. When you find a job that matches your experience, education, and talents, click the on the job title and press the “Apply Now” button. If you are interested in more than one position, be sure to submit your resume for each separate position.
El Paso Electric employees represent a wide variety of disciplines from business administration, engineering, accounting, and finance.
El Paso Electric does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or sexual orientation.
El Paso Electric employs approximately 1,000 employees.
Yes, you must be eligible to work in the United States when you apply to work for EPE.
You must be at least 18 years of age.
Once you have filled out your application and completed any necessary pre-assessments, you have successfully submitted your job application. Each resume will be reviewed by our recruiting department and those candidates that meet the job qualifications will be contacted for an interview.
After clicking on the job title you are interested in, upload your resume and complete the brief form including name, e-mail, and contact information. After you’ve completed this, press the submit button. It should take approximately ten minutes to complete. We encourage you to add any information relevant to the position you are seeking not only in your resume, but also in the cover letter section of the resume submission process.
Only resumes submitted electronically through El Paso Electric’s online system will be considered for any open positions.
After your resume is submitted, El Paso Electric recruiters review with great care each resume that meet the job requirements and essential job skills. Those resumes that are considered the best fit are contacted for an interview.
For assistance in completing your application online, e-mail email@example.com.
You may apply to multiple positions at El Paso Electric, please be sure to submit your resume for each position you are interested in by clicking on the job title(s).
Not at all! You may apply for as many positions as you see fit, given your experience and qualifications. An El Paso Electric recruiter will review your resume and contact you if your background and skill set match the position(s) you have applied for.
At this time, you are not able to check the status of your application online. You will be contacted by an El Paso Electric recruiter should your background and skill set match an open position.
El Paso Electric does not accept resumes/C.V.s from headhunters or suppliers who have not signed a formal agreement with us. Any resume received from a headhunter or an unapproved supplier is considered unsolicited, and El Paso Electric Company will not be obligated to pay a referral fee.
A paper copy (via fax or US mail) is not necessary or advantageous after you have submitted your resume online. The online submission process was specifically designed to provide the applicant with quick entry into our active applicant database.
Full-time employees (working 40 or more hours per week) may be eligible to participate in our benefits program including: Medical, Dental and Vision Insurance; Life and Accidental Death & Dismemberment Insurance; 401(k) Plan; Flexible Spending Accounts; Long-Term Disability; Employee Assistance Program; Paid Time Off; Paid Company Holidays; Tuition Aid Reimbursement; and Company Sponsored Pension.Learn More
Each internship offers valuable educational and practical work experience that enhances your chosen field of study and prepares you for the future with El Paso Electric or other career endeavors. Not only are these positions a great learning opportunity, each student also earns a salary while part of the internship program. El Paso Electric offers internships as they become available throughout the year and these are posted through the “Career Opportunities” link. Please check frequently.
El Paso Electric is proud to be a protector of our environment and takes several measures to reduce our environmental impact. You can learn more about our many efforts to protect our environment by clicking on the link below.Learn More
Energy theft, also called energy diversion, occurs when individuals tamper with electric meters or electric power lines in order to gain illegal access to electricity. It is against the law to reconnect electric meters that have been disconnected by EPE or to knowingly consume electricity which has not been correctly metered because of tampering. Anyone found guilty of using electricity illegally will face criminal charges and penalties. In Texas, theft of energy is considered a felony. In New Mexico, theft is considered a petty misdemeanor if it is less than $250. If it is more, then it is classified as a fourth-degree felony.
Tampering with electrical equipment and diverting energy can create unsafe conditions that can result in electrical shock, explosions, or death. Leaving the meter in unsafe conditions can cause fires and electrical shortages.
The community’s help is essential in catching energy thieves. Citizens can help by reporting energy theft to EPE. Anyone who is aware of or suspects someone of stealing electricity can report it by calling El Paso Electric offices in Texas at (915) 543-5979 and in New Mexico at (575) 523-3551 or by sending an e-mail to: firstname.lastname@example.org. The names of those who report energy theft will be kept confidential.
This refers to the act of stealing wiring and other electrical equipment that contains copper. The wiring and copper material are stripped from homes, businesses, building sites and even light poles then sold to unwitting buyers.
Electricity at any voltage is always dangerous and should be approached with caution. Contact can lead to electric shock, physical burns, neurological damage and death. Stealing wire and equipment from utility facilities can also affect electric service, causing power surges, outages, fires, or explosions. Far worse, the damaged equipment that thieves have tampered with endangers the public and EPE employees who could come into contact with it.
If you see something suspicious in your neighborhood, such as construction crews working during unusually late overnight hours, notify the police so they can investigate and document the theft. You should also develop a relationship with local law enforcement and ask for their guidance in preventing metal theft.
There are many things you can do to deter and prevent copper theft. Click here to see some ideas and to get more information.Tips to Deter Copper Theft
Electric Vehicles, also known as EVs, are a new and environmentally-friendly alternative to vehicles that run on fossil fuels. There are several different types of EVs, including plug-ins, plug-in hybrids and hybrids. Some can be charged at home or at charging stations found throughout our region. Click here to learn more about EVs and to see our easy-to-read website.Learn More
El Paso Electric has seen an increase in reported scams in recent months. The scams involve a caller who threatens to disconnect service if payment is not made immediately. Customers are often asked to purchase a prepaid debit card and are given a number to call back to make the payment over the phone. These are not El Paso Electric employees.
View this webpage for important information on scams and how to identify them.Learn More
Safety - Call 811 Before You Dig
There are nearly 20 million miles of underground utility lines in the United States. These buried facilities, including electric, gas, water, sewer, cable TV, high-speed internet, and landline telephone, provide the services we depend on for basic everyday needs.
If you’re planning a job that requires digging, even if you plan to hire a professional, call 811 before you begin working. Click here to learn more about 811 and how it works.Learn More
El Paso Electric’s Living Wise program is a fun and educational way for teachers, students, and parents to explore energy efficiency and the role it plays in our daily lives.
In this program, 5th grade students from New Mexico and 6th grade students from Texas learn about the exciting world of electricity and ways to save energy, water, and money through in-class education and take-home kits filled with energy-efficient products.
Visit this webpage to see complete details and for more information about how to participate.Learn More
Partners & Vendors
In order to become a contractor / supplier you must first register with El Paso Electric; use the link below to get the process started. While completion of this process does not guarantee future opportunities, it is required to be considered for them. The information you provide will be added to a supplier database for future reference and or consideration.Learn More
A company does not have to be registered with the Small Business Administration in order to do business with EPE however, we encourage our suppliers and contractors to take this into consideration and to obtain any certifications applicable to your business. For additional information on how the SBA can assist your business please click on the link below.Learn More
Doña Ana Lineworker Internship Program
Yes. The internship is a key element of the DACC Lineworker Certification program and is required to successfully obtain your certification. To learn more about enrolling in the DACC Lineworker Certification Program, contact Terry Mount at (575) 527-7584 or click here.
You must successfully complete your internship and formally apply for a Helper-Apprentice vacancy to be considered for EPE’s apprenticeship program.
This internship is an opportunity to showcase your ability to succeed in an electrical Lineworker career. As an intern, you will work with several line crews and operations leadership teams who will provide guidance and training for you to be successful in an apprenticeship role. Strong performing interns may be eligible for a Helper-Apprentice position subject to availability and operational demand.
The internship position will not require relocation. Relocation may be required if an intern transitions into a Helper-Apprentice role.
Grid Internship Program
Yes! Be sure to indicate on your resume that you are enrolled in a university for the upcoming semester. If you are selected for the position, you may need to be provide a verification of enrollment form.
Your transition to a university is a huge step and big accomplishment that may require an adjustment to your organizational habits. The culture of this program will be challenging, but this will be your decision to make. If you decide to apply, your transcripts will need to indicate two things:
1.) graduation from high school and
2.) your current enrollment status at a university.
Yes! Indicate the semester that you will begin graduate school on your resume. It would also be helpful to upload support documentation such as a Verification of Enrollment form from the university that you will be pursuing your graduate studies and a Letter of Acceptance.
Grid Internship Program openings are posted year-round as vacancies occur. Your start date will be determined at the time that you receive an offer. Grid Internship Program participants are strongly encouraged to intern with El Paso Electric throughout their undergraduate and/or graduate studies.
No. This is a unique opportunity that local El Paso and Las Cruces students can take advantage of if they are attending a university within the service territory. The benefits of this program are such that interns can establish robust professional skill sets, work ethic and relationships concurrently with their higher education coursework. In order for Grid Internship participants to benefit from this program, they should anticipate committing to this internship for the Fall, Spring and Summer semesters of their undergraduate and/or graduate studies.
Openings can occur at any time throughout the year. We encourage students to proactively check the EPE Careers website to view current job openings. Grid Internship Program positions will be identified as:
GRID INTERNSHIP PROGRAM - "DEPARTMENT" INTERN
As with all positions, we recommend thoroughly reading through each job posting to make sure that you are applying for the position that best meets your interests and skill set.
Yes! Be sure your resume speaks specifically to each position that you are applying for.
EPE will recognize and honor any and all scheduling conflicts as it relates to an intern's class schedule or finals schedule. Your supervisor will work with you on your first day to establish your work schedule for the semester.
Interning with EPE will not guarantee full-time employment upon graduation however, interns are encouraged to apply for regular full-time positions that may become available as their graduation date approaches.
Still have questions? We’ve got answers! Email us at email@example.com and a recruiter will reach out to you as soon as possible. Be sure to include your contact information if you’d prefer a phone call.
Resumes and applications will be reviewed once the vacancy has officially closed. Anticipate that you may be contacted after that deadline but be aware that you may receive a call from one of our recruiters prior to that date to discuss your qualifications. Please be sure that all of your contact information on your resume is updated and that there is access to leave voice messages on your phone.
Summer College Internship Program
We are currently recruiting for the Summer 2020 season which begins Monday, May 18 and ends Friday, August 14.
Students who attend universities that are on a traditional academic calendar will start their internship on Monday, May 18 and will complete their internship on Friday, August 14.
Students that are on a non-traditional or quarterly schedule will also be accommodated and their start and end date will be determined at the time that they receive an offer.
No. If you receive an offer for one of our positions and you are on a non-traditional or quarterly scheduling system, your recruiter will work with you to determine a start and end date.
No, this program is intended for Undergraduate Juniors, Seniors or Graduate Students.
Transitioning to a new university is a huge step and big accomplishment that may require an adjustment to a student's organizational habits. Depending on the university that you decide to attend, you may be eligible for our GRID Program.
As with all positions, we recommend thoroughly reading through each job posting to make sure that you are applying for the position that best meets your interests and skill set. Job postings will include information regarding specific requirements and job scope of the position.
If your skill set is transferable and relative, we encourage you to apply for more than one position. Be sure your resume speaks to each position that you are applying for.
Participants are not provided any moving or relocation stipends. We will be sure to provide as much information at the time of your offer to help you determine the best housing option for you.
Participants will be required to get themselves to and from their assigned work location. If transportation is required throughout the work day for various job site visits or trainings, El Paso Electric will make transportation arrangements as deemed necessary by HR.
El Paso Electric is committed to providing the best internship opportunities in order to prepare interns for potential full-time employment. An internship with us will not guarantee full-time employment upon graduation however, EPE encourages all its summer college intern participants to apply for regular full-time positions if the opportunity presents itself.
Applicants are encouraged to highlight their experience in a manner that is relevant and applicable to the position for which they are applying for.
Still have questions? We’ve got answers! Email us at firstname.lastname@example.org and a recruiter will reach out to you as soon as possible. Be sure to include your contact information if you’d prefer a phone call.
Summer High School Internship Program
Yes, however, only students who are classified as high school juniors for the current school year are eligible to apply for this program.
This program is open to all high school juniors regardless of the school they are attending. Applicants must be high school juniors within the EPE service territory (Van Horn, TX through Hatch, NM).
Yes, students who are U.S. citizens but live in Mexico are eligible to apply for this program.
Yes! Conflicts to our program can be disclosed during the application and will be reviewed on a case by case basis.
Students that are interested in applying for this program must be available to work Monday through Friday from 9 am – 3:30 pm. El Paso Electric will review conflicts, absences and vacation requests on a case by case basis.