High Call Volume - Options to Reach Us

Due to a high volume of calls, you may experience a busy signal when calling our Customer Care department. If you have questions regarding your bill, are requesting a start or stop service, please visit My Account Portal. You can also send a detailed email to customercare@epelectric.com with your request. Thank you for your patience.

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High Call Volume - Options to Reach Us

Due to a high volume of calls, you may experience a busy signal when calling our Customer Care department. If you have questions regarding your bill, are requesting a start or stop service, please visit My Account Portal. You can also send a detailed email to customercare@epelectric.com with your request. Thank you for your patience.

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We Power New Mexico

El Paso Electric provides clean, reliable energy to over four hundred thousand customers across our vast service area, this also includes southern New Mexico. But it’s not just our customers who are from the Land of Enchantment, so are many of our team members.

See how we work to continually improve our customer service, power reliability and preservation of New Mexico’s rich environmental resources.

Yvonne Silva, Customer Care Supervisor



Kenton Martin, Environmental Scientist



Leslie Chagnon, Senior Director of Distribution, Design, Construction and Maintenance

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