High Call Volume - Options to Reach Us

Due to a high volume of calls, you may experience a busy signal when calling our Customer Care department. If you have questions regarding your bill, are requesting a start or stop service, please visit My Account Portal. You can also send a detailed email to customercare@epelectric.com with your request. Thank you for your patience.

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High Call Volume - Options to Reach Us

Due to a high volume of calls, you may experience a busy signal when calling our Customer Care department. If you have questions regarding your bill, are requesting a start or stop service, please visit My Account Portal. You can also send a detailed email to customercare@epelectric.com with your request. Thank you for your patience.

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New Mexico Agencies

If you’re experiencing a financial emergency and need help paying your electric bill, or have other issues that require financial assistance, contact any of the New Mexico-based agencies listed below.

Community Action Agency
320 Wyatt Drive
Las Cruces, New Mexico 88001
Phone: (575) 523-1639

Department of Human Services
East Office
2121 Summit Court
Las Cruces, New Mexico 88011
Phone: (575) 524-6568

West Office
655 Utah Avenue
Las Cruces, New Mexico 88001
Phone: (575) 524-6500

Department of Human Services
102 Barton Street
Truth or Consequences, New Mexico 87901
Phone: (575) 894-3011

Department of Human Services
22 Crossett Lane
Anthony, New Mexico 88021
Phone: (575) 882-5781, ext. 250


New Mexico Human Services Department

The New Mexico Low-Income Home Energy Assistance Program (LIHEAP), which is managed by the New Mexico Human Services Department, assists eligible persons and families in New Mexico with their heating and cooling costs. Click on the link below for details and more information on this important program.

Learn More  

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