Texas Agencies

If you’re experiencing a financial emergency and need help paying your electric bill, or have other issues that require financial assistance, contact any of the Texas-based agencies listed below.

El Paso County General Assistance Agency
6314 Delta, El Paso, Texas 79905
Phone: (915) 546-8150

Project BRAVO
(For customers in El Paso County only)

2000 Texas Avenue, El Paso, Texas 79901

El Paso Business Strong

 Receive financial relief
 Reciba ayuda financiera

Big Bend Community Action Committee
(For customers in Culberson County only)

702 West Broadway Street, Van Horn, Texas 79855
(432) 299-0233

Project Amistad
(For customers in El Paso County only)

3210 Dyer, El Paso, Texas 79930
Phone: (915) 298-7307 (press option 1)

 Receive financial relief
 Reciba ayuda financiera

Low Income Rider Program from El Paso Electric

Texas residential customers who have a Lone Star Card or a total annual household income at or below 125% of the federal poverty level can qualify for a $99.00 a year savings on electric bills. As part of the Low-Income Rider (LIR) program approved by the Public Utility Commission of Texas, residential customers who qualify will not be charged the $8.25 customer charge on monthly electric bills by
El Paso Electric.

Who Qualifies?

To qualify for the El Paso Electric Low-Income Rider you must:

  • Have an El Paso Electric account in your name, and
  • Have a Lone Star Card or have household annual income at or below 125% of the federal poverty level.

How to Apply

Customers with Lone Star Cards
Obtain a copy of your Food Stamp Eligibility Form along with your name and your electric service account number as they appear on your most recent electric bill and mail it to the address below. The name on the electric account must be the same as the name on the Food Stamp Notice of Eligibility form.

Customers with Household Annual Income at or Below 125% of the Federal Poverty Level

Visit one of the agencies listed above and have an agency representative qualify you for the program.  You will need to provide your electric service account number and name as they appear on your most recent bill.  The agencies provide EPE a list of qualified customers once a month.

El Paso Electric
Attn: Customer Services, LIR
Loc. 143
P.O. Box 982
El Paso, Texas 79960 

Important Notice

Upon verification of all reported information and qualification to participate in the Low-Income Rider, the $8.25 Customer Charge will not be billed for the time period in which the Customer proves eligibility. The Company may extend the LIR to a Customer when the Customer is re-authorized or extended for an additional time period, and a customer can renew the LIR by providing verification of eligibility.  

If you have questions about these programs, please contact our Customer Service Department.

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