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Manage My Account Services Not Available April 20 - 21

We will be conducting a website upgrade on Saturday, April 20 through Sunday, April 21. Due to this upgrade, Manage My Account will be unavailable. We apologize for any inconvenience.

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Posted on December 2, 2022

El Paso Electric Making Changes to Provide Better Customer Service: More than 100 Convenient Payment Locations Available

More than 100 convenient third-party payment locations available throughout our region

EL PASO, Texas – Post-COVID-19, El Paso Electric (EPE) continues to see a major increase in both mail-in and online payment options and customer adoption of EPE’s digital and phone communication channels. As a result, traffic to EPE’s four walk-in payment centers has significantly decreased. To provide additional resources to the most utilized customer communication channels, EPE will be closing its two walk-in payment centers in Texas by January 13, 2023 and its two New Mexico payment centers by February 10, 2023.

“Our customers’ shift to digital and phone channels has proven to be the way that customers want to contact us and pay their bill,” said Robert Heimer, Director of Customer Care at EPE. “During the summer season, we saw call center wait times reach an ultimate high and that’s when we knew we needed to enhance the customer experience. Once our payment centers close, we will shift our payment center service representatives to phone, chat, and email and this move will assist in reducing customer wait times without increasing overall staffing.”

Customers can contact EPE’s customer service team via email at customercare@epelectric.com, by chat at epelectric.com or by phone at 1-800-592-1634.

EPE recognizes that some customers will continue to pay their energy bills in cash, so EPE will continue to offer two options for doing so: at our payment kiosks and at more than 100 convenient third-party payment locations throughout our service territory, that stretches from Hatch, New Mexico, to Van Horn, Texas.

Various payment options for all customers include:

Automatic Payment – Sign up for free automatic payments your payment is automatically deducted from your bank account each month without writing a check or buying a stamp.  Enroll in AutoPay online by signing in to the El Paso Electric – My Account Portal.

Online – Pay online by signing into the El Paso Electric – My Account Portal. Save your payment information through the portal to make paying your bill faster and easier. You can also make a one-time payment as a guest online through the BillMatrix Website by electronic check, debit or credit card. Convenience fees apply.

Third-Party Authorized Payment Agencies – Pay in-person can be made at more than 100 Check-Free Affiliated Authorized Payment Agencies and Western Union Affiliated Authorized Payment Agencies using cash, check, debit or credit card. Convenience fees apply.

Mobile App – Make payments on your phone with the El Paso Electric App on iOS or Android

or through the Bill2Pay App on iOS or Android. Pay your next bill with the push of a button. Convenience fees apply.

Payment Kiosk Locations – Self-service payment kiosks are readily available for customers to pay their energy bills. Make sure to have your EPE customer account number or payment stub available to make a payment via cash, debit card, or credit card at the kiosk. To find a payment kiosk near you, visit EPE's Bill Management Center.

Mail – Mail your check or money order made payable to El Paso Electric to: El Paso Electric, P.O. Box 650801 Dallas, Texas 75265-0801. Please allow enough time for the payment to reach us by the payment due date.

Pay By Phone – Pay your bill with a credit card, debit card or an electronic funds transfer by calling BillMatrix at 800-624-2142. Convenience fees may apply.

EPE walk-in payment center locations that will be closing include:

Texas

New Mexico

Downtown El Paso – Stanton Tower

Downtown Las Cruces

100 N. Stanton Street

El Paso, Texas 79901

201 N. Water Street

Las Cruces, New Mexico 88005

 

 

Fabens

Anthony

200 East Main Street

400 Anthony Drive

Fabens, Texas 79838

Anthony, New Mexico 88021

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