Telephone System Upgrade

We are upgrading our telephone system this weekend. We apologize for any inconvenience. Thank you. 

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Telephone System Upgrade

We are upgrading our telephone system this weekend. We apologize for any inconvenience. Thank you. 

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You Asked, We Listened!

In our effort to improve your customer service experience, we’re launching powerful new benefits designed to offer more control of your account and your bill, online and with our new El Paso Electric app.

Better Account Management Is Here

El Paso Electric's new My AccountMeet the new Manage My Account — with an improved dashboard that makes managing your service and paying your bill even easier – from any device, anytime, wherever you are.

Our new dashboard features Smart Energy Tools like:

  • Neighbor Comparison – Compare your usage to similar households.
  • Data Browser –Visualize and explore your energy use trends and costs.
  • Home Energy Analysis - An interactive tool to help you better understand how you use energy.
  • Bill Comparison – Compare your current bill to the previous month’s bill and to a corresponding bill from the same time period the previous year
  • Smart Energy Tips – Get customized energy saving tips based on your household usage.

 

Additionally, you can do the following things with Manage My Account:

  • Go Paperless – Reduce waste and clutter by having your monthly bills delivered to your email inbox instead of your mailbox.
  • Complete Billing Control – Check your balance, view bill history, manage payment options, set up high bill alerts, enroll in Auto Pay, payment arrangements, and more.
  • Manage Account Profile – Access and edit your account details such as password, contact information, and communication preferences.
  • Control Your Service – Easily and instantly request to start, stop, or transfer service between locations.

With all this and more to come, taking charge of your account has never felt more powerful.

If you have not yet registered for My Account, click here.

Log in  


Your EPE Account at Your Fingertips

EPE Chat

Discover the new El Paso Electric app — the hassle-free way to manage your EPE account on the go. Our mobile app provides all the same functionality as our Manage My Account dashboard, just in an intuitive smartphone interface.

To get started, download the app and use your existing Manage My Account login. Haven’t registered for Manage My Account yet? Sign up here.

The new El Paso Electric app is the latest in our growing list of service benefits designed to enhance your customer experience. We’re continually improving ourselves to be the energy provider you expect and deserve.

Ready to tap into more convenience? 

Download the new El Paso Electric app now.

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Having issues downloading the app? Click the links below for help.

Troubleshoot Apple Store  

Troubleshoot Google Play Store  


Let’s Talk

EPE ChatMeet EPE Chat — a new live chat feature integrated throughout our website. EPE Chat is a user-friendly digital service that connects you directly with our Customer Care team and provides instant support for any concern or issue related to your account. EPE Chat can assist you in both English and Spanish and is available from 7:00 AM to 7:00 PM MST, Monday through Friday.

We’ve also extended our Customer Care Call Center’s operating hours from 7:00 AM to 7:00 PM MST, Monday through Friday.

Whether you prefer to chat online, talk by phone or send us an email, know that we’re always here to help.

 


 

Prioritizing Power Restoration

EPE, Estimated Time of Power RestorationWhile we do our best to prevent power outages, our Outage Center is the easiest way to report and track an outage. We know how important accurate restoration times are for you and your family, which is why we’ve also upgraded our Outage Map to provide Estimated Times of Restoration (ETR).

Whenever you access our Outage Map, simply hover over one of the dots representing an outage to view a pop-up window with additional details. Know that we do our best to provide you with accurate information as soon as possible, based on information reported by our crews in the field.

EPE Chat