×

Powering Thru Together

Our dedicated and hardworking employees remain committed to providing safe and reliable energy as our region comes together to mitigate and reduce exposure to this virus. We want to assure the public that we are ready to continue supporting our region’s energy needs and will make any necessary adjustments to our work and operations to do so.

We understand that during this pandemic your last concern should be managing your electric service and we want you to know that we are here to help. We have suspended service disconnections for nonpayment during the pandemic as well as fees for late payments, where applicable. We are also implementing measures to reduce the risk of exposure to COVID-19 and are taking proactive steps to enhance our customers’ and our employees’ health and safety. Therefore, all payment center locations are closed except for drive-throughs and 24/7 drop box locations. For a list of locations and hours of operation, click here.

 

Message to Customers from Our CEO

 

“Dear El Paso Electric Valued Customers,

Our thoughts are with every person that has been impacted. We will continue to closely monitor the COVID-19 situation and will provide you updates on any additional changes to our operations. On behalf of each of us at EPE, be safe and stay healthy.”

 

Read Full Message  

Adrian J. Rodriguez, El Paso Electric Interim CEO

 

 

Assistance Programs

We are here to help customers through financial impacts the COVID-19 pandemic may incur and are working with customers on a case-by-case basis to establish any needed payment arrangements. You can find more information as well as learn more about agencies that can help below. For information on payment options, visit our Bill Management Center.

 

Payment Arrangement Plan

Our temporary assistance program is designed for customers experiencing financial crisis.

Learn More  

Emergency Programs

Use the links below for more information on emergency assistance available to El Paso and New Mexico residents.

 

Business Assistance

To learn about the CARES Act or additional relief options available for your business, click the link below.

Learn More  

 

Stay-at-Home Energy Saving Tips

 

Due to the stay-at-home orders related to COVID-19, we understand that you may be concerned with increased home energy use. To help you manage your usage and save money, we have several easy and useful energy saving tips.

 

  • TIP 1: Plug electronics into power strips and switch off when done.
  • TIP 2: Swap out old bulbs to energy smart LEDs.
  • TIP 3: Replace air filters in portable or home cooling units.
  • TIP 4: Run your dishwasher only when full.
  • TIP 5: Open shades for natural light.
  • TIP 6: Grill outdoors instead of using a stove or microwave.

 

Find More Energy Efficiency Tips  

 

Beware of Scams Associated with COVID-19

 

Beware of Scams Associated with COVID-19

 

Unfortunately, scammers take advantage of opportunities during times like these and we want to remind you to remain vigilant.

  • Customers should watch for suspicious emails, phone calls, or persons impersonating EPE employees or charitable organizations.
  • Be aware of threats to shut off your service if payment isn’t made immediately.
  • If in doubt, call our Customer Care Team in Texas at (915) 543-5970 and in New Mexico at (575) 523-7591.
  • You can also report a scam by clicking here.

 

Learn More About Scams  

Keeping Our Team
Safe and Healthy

We have made some modifications to our operations and the interactions of our field crews to keep our customers and employees safe, and we remain ready to continue supporting our region’s energy needs. 

We have shared specific health and safety instructions with our employees on the importance of personal hygiene, staying home if they feel sick or are returning from an area posing a coronavirus-related risk. Additionally, we have instructed employees to limit all personal interactions with customers while in the field and maintain a six-foot distance. We are also asking our customers to practice social distancing if they see our crews working.

El Paso Electric, Keeping Our Team Safe and Healthy


Recognizing Our Power All-Stars

Every day, El Paso Electric employees give their best to keep our community shining brightly. Now more than ever, we rely on them to keep the power flowing. If you’d like to send them a message, or show your appreciation, click below.

Recognizing Our Power All-Stars

Show Your Appreciation