Powering Thru Together

As the people of our region continue working together to mitigate and reduce exposure to the coronavirus that causes COVID-19, EPE remains committed to providing your families safe and reliable energy as we have done for more than 100 years. We will continue supporting your energy needs and will make necessary adjustments to our work processes and operations to keep you, your families and our employees healthy and safe.

We are here to help and provide options to manage your electric service. We are continuing to contact customers with past due balances to provide them with important information regarding payment options and various financial assistance programs. Remember that we will never ask our customers for payment over the phone or personal information but will work with you on setting up flexible payment arrangements. If you are contacted by someone asking for immediate payment or personal information over the phone or in person, do not provide any information, and call us using the phone numbers available on this site or on your electric bill. 

We continue taking proactive steps to protect your in-person customer experience and the health and safety of our employees. Therefore, until otherwise notified, all EPE customer payment center locations remain closed except for drive-thrus and 24/7 drop box locations.  Click here for a list of EPE locations, hours of operation and other payment options.

If you have any questions or would like to learn more about payment assistance and options, please contact our Customer Care Team by email at CustomerCare@epelectric.com or by phone at (915) 543-5970 or (575) 526-5555.


Message to Customers from Our CEO


“Dear El Paso Electric Valued Customers,

Our thoughts are with every person that has been impacted and we hope to power through this pandemic together. On behalf of each of us at EPE, be safe and stay healthy.”


Read Full Message  

Kelly Tomblin, El Paso Electric, CEO



Assistance Programs

We are here to help customers through financial impacts the COVID-19 pandemic may incur and are working with customers on a case-by-case basis to establish any needed payment arrangements. You can find more information as well as learn more about agencies that can help below. For information on payment options, visit our Bill Management Center.


Payment Arrangement Plan

Our temporary assistance program is designed for customers experiencing financial crisis.

Learn More  

Emergency Programs

Use the links below for more information on emergency assistance available to El Paso and New Mexico residents.


Business Assistance

To learn about the CARES Act or additional relief options available for your business, click the link below.

Learn More  


Stay-at-Home Energy Saving Tips


Due to the stay-at-home orders related to COVID-19, we understand that you may be concerned with increased home energy use. To help you manage your usage and save money, we have several easy and useful energy saving tips.


  • TIP 1: Plug electronics into power strips and switch off when done.
  • TIP 2: Swap out old bulbs to energy smart LEDs.
  • TIP 3: Replace air filters in portable or home cooling units.
  • TIP 4: Run your dishwasher only when full.
  • TIP 5: Open shades for natural light.
  • TIP 6: Grill outdoors instead of using a stove or microwave.


Find More Energy Efficiency Tips  


Beware of Scams Associated with COVID-19


Beware of Scams Associated with COVID-19


Unfortunately, scammers take advantage of opportunities during times like these and we want to remind you to remain vigilant.

  • Customers should watch for suspicious emails, phone calls, or persons impersonating EPE employees or charitable organizations.
  • Be aware of threats to shut off your service if payment isn’t made immediately.
  • If in doubt, call our Customer Care Team in Texas at (915) 543-5970 and in New Mexico at (575) 523-7591.
  • You can also report a scam by clicking here.


Learn More About Scams  

Keeping Our Team
Safe and Healthy

We have made some modifications to our operations and the interactions of our field crews to keep our customers and employees safe, and we remain ready to continue supporting our region’s energy needs. 

We have shared specific health and safety instructions with our employees on the importance of personal hygiene, staying home if they feel sick or are returning from an area posing a coronavirus-related risk. Additionally, we have instructed employees to limit all personal interactions with customers while in the field and maintain a six-foot distance. We are also asking our customers to practice social distancing if they see our crews working.

El Paso Electric, Keeping Our Team Safe and Healthy

Recognizing Our Power All-Stars

Every day, El Paso Electric employees give their best to keep our community shining brightly. Now more than ever, we rely on them to keep the power flowing. If you’d like to send them a message, or show your appreciation, click below.

Recognizing Our Power All-Stars

Show Your Appreciation  

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