Powering Thru Together
Our dedicated and hardworking employees remain committed to providing safe and reliable energy as our region comes together to mitigate and reduce exposure to this virus. We want to assure the public that we are ready to continue supporting our region’s energy needs and will make any necessary adjustments to our work and operations to do so.
We understand that during this pandemic your last concern should be managing your electric service and we want you to know that we are here to help. We have suspended service disconnections for nonpayment during the pandemic as well as fees for late payments, where applicable. We are also implementing measures to reduce the risk of exposure to COVID-19 and are taking proactive steps to enhance our customers’ and our employees’ health and safety. Therefore, all payment center locations are closed except for drive-throughs and 24/7 drop box locations. For a list of locations and hours of operation, click here.
We are here to help customers through financial impacts the COVID-19 pandemic may incur and are working with customers on a case-by-case basis to establish any needed payment arrangements. You can find more information as well as learn more about agencies that can help below. For information on payment options, visit our Bill Management Center.
Payment Arrangement Plan
Our temporary assistance program is designed for customers experiencing financial crisis.Learn More
Use the links below for more information on emergency assistance available to El Paso and New Mexico residents.
- Texas Agencies
- Texas Low Income Rider Program
- New Mexico Agencies
- New Mexico Low-Income Home Energy Assistance Program
To learn about the CARES Act or additional relief options available for your business, click the link below.Learn More
Beware of Scams Associated with COVID-19
Unfortunately, scammers take advantage of opportunities during times like these and we want to remind you to remain vigilant.
- Customers should watch for suspicious emails, phone calls, or persons impersonating EPE employees or charitable organizations.
- Be aware of threats to shut off your service if payment isn’t made immediately.
- If in doubt, call our Customer Care Team in Texas at (915) 543-5970 and in New Mexico at (575) 523-7591.
- You can also report a scam by clicking here.
Learn More About Scams
Keeping Our Team
Safe and Healthy
We have made some modifications to our operations and the interactions of our field crews to keep our customers and employees safe, and we remain ready to continue supporting our region’s energy needs.
We have shared specific health and safety instructions with our employees on the importance of personal hygiene, staying home if they feel sick or are returning from an area posing a coronavirus-related risk. Additionally, we have instructed employees to limit all personal interactions with customers while in the field and maintain a six-foot distance. We are also asking our customers to practice social distancing if they see our crews working.
Recognizing Our Power All-Stars
Every day, El Paso Electric employees give their best to keep our community shining brightly. Now more than ever, we rely on them to keep the power flowing. If you’d like to send them a message, or show your appreciation, click below.