Powering Thru Together
As the people of our region continue working together to mitigate and reduce exposure to the coronavirus that causes COVID-19, EPE remains committed to providing your families safe and reliable energy as we have done for more than 100 years. We will continue supporting your energy needs and will make necessary adjustments to our work processes and operations to keep you, your families and our employees healthy and safe.
We are here to help and provide options to manage your electric service. We are continuing to contact customers with past due balances to provide them with important information regarding payment options and various financial assistance programs. Remember that we will never ask our customers for payment over the phone or personal information but will work with you on setting up flexible payment arrangements. If you are contacted by someone asking for immediate payment or personal information over the phone or in person, do not provide any information, and call us using the phone numbers available on this site or on your electric bill.
We continue taking proactive steps to protect your in-person customer experience and the health and safety of our employees. Therefore, until otherwise notified, all EPE customer payment center locations remain closed except for drive-thrus and 24/7 drop box locations. Click here for a list of EPE locations, hours of operation and other payment options.
If you have any questions or would like to learn more about payment assistance and options, please contact our Customer Care Team by email at CustomerCare@epelectric.com or by phone at (915) 543-5970 or (575) 526-5555.
We are here to help customers through financial impacts the COVID-19 pandemic may incur and are working with customers on a case-by-case basis to establish any needed payment arrangements. You can find more information as well as learn more about agencies that can help below. For information on payment options, visit our Bill Management Center.
Payment Arrangement Plan
Our temporary assistance program is designed for customers experiencing financial crisis.Learn More
Use the links below for more information on emergency assistance available to El Paso and New Mexico residents.
- Texas Agencies
- Texas Low Income Rider Program
- New Mexico Agencies
- New Mexico Low-Income Home Energy Assistance Program
To learn about the CARES Act or additional relief options available for your business, click the link below.Learn More
Beware of Scams Associated with COVID-19
Unfortunately, scammers take advantage of opportunities during times like these and we want to remind you to remain vigilant.
- Customers should watch for suspicious emails, phone calls, or persons impersonating EPE employees or charitable organizations.
- Be aware of threats to shut off your service if payment isn’t made immediately.
- If in doubt, call our Customer Care Team in Texas at (915) 543-5970 and in New Mexico at (575) 523-7591.
- You can also report a scam by clicking here.
Learn More About Scams
Keeping Our Team
Safe and Healthy
We have made some modifications to our operations and the interactions of our field crews to keep our customers and employees safe, and we remain ready to continue supporting our region’s energy needs.
We have shared specific health and safety instructions with our employees on the importance of personal hygiene, staying home if they feel sick or are returning from an area posing a coronavirus-related risk. Additionally, we have instructed employees to limit all personal interactions with customers while in the field and maintain a six-foot distance. We are also asking our customers to practice social distancing if they see our crews working.
Recognizing Our Power All-Stars
Every day, El Paso Electric employees give their best to keep our community shining brightly. Now more than ever, we rely on them to keep the power flowing. If you’d like to send them a message, or show your appreciation, click below.