Updated: April 8, 2020
Dear El Paso Electric Valued Customers,
Our employees remain committed to providing you with safe and reliable energy as our region comes together to mitigate and reduce exposure to the coronavirus (COVID-19). We have made some modifications to our operations and the interactions of our field crews to keep our customers and employees safe, and we remain ready to continue supporting our region’s energy needs. We are also asking our customers to practice social distancing if they see our crews working. We understand that during this pandemic your last concern should be managing your electric service. We want you to know that we are here to help: late fees will not be assessed to accounts that are past due and we have suspended service disconnections for nonpayment.
Our secure online services remain available anytime at epelectric.com. You will find information on financial assistance programs and a variety of payment options that are available to you.
We understand that this virus may have a financial impact on our community, so we have suspended service disconnections for nonpayment during the pandemic as well as fees for late payments, where applicable. Please note that regular billing will continue for all customers.
To reduce the possible exposure to customers and employees, all payment center locations are closed except for drive-throughs and 24/7 drop box locations. Visit epelectric.com for a list of locations and hours of operation. Additionally, we have also instructed employees to limit all personal interactions with customers while in the field and maintain a six-foot distance.
In addition, on Friday, March 27, 2020, the federal Coronavirus Aid, Relief, and Economic Security Act, or CARES Act, was signed into law. The new law contains $376 billion in relief for American workers and small businesses. To learn more about the CARES Act or additional relief options available for your business, visit sba.gov.
Unfortunately, scammers take advantage of opportunities during times like this and we want to remind you to remain vigilant. Customers should watch for suspicious emails, phone calls or persons impersonating EPE employees. Be aware of threats to shut off your service if payment isn’t made immediately. If in doubt call our Customer Care Team.
If you have any questions, please contact our Customer Care Team by email at CustomerCare@epelectric.com or by phone at (915) 543-5970 or (575) 526-5555.
Our thoughts are with every person that has been impacted. We will continue to closely monitor the COVID-19 situation and will provide you updates on any additional changes to our operations. On behalf of each of us at EPE, be safe and stay healthy.
Adrian J. Rodriguez
El Paso Electric Interim CEO