2026 New Mexico RFP
2026 New Mexico RFP El Paso Electric Company (EPE) plans to issue a 2026 New Mexico Request for Proposals (RFP) to secure capacity resources needed to support system reliability and continued load growth within its New Mexico service territory. Resources procured through this RFP will support...
Educate Yourself About Scams
Scammers are getting more creative, but that doesn't mean you have to fall for their tricks. At El Paso Electric, your safety is our priority. By staying informed and knowing the warning signs, you can protect your personal information and your account. Stay a Step Ahead of...
Grid Internship Program
El Paso Electric (EPE) is dedicated to supporting our communities and driving regional economic growth. The Grid Internship Program offers undergraduate and graduate students practical experience in the power industry, including discipline-specific assignments, training, and peer collaboration. The...
Customer Programs
At El Paso Electric, we offer a range of programs and options to help customers manage energy use, save money, access support, and take part in innovative solutions. Whether you’re looking for ways to save on your bill, electrify your household, explore solar options, or find assistance...
Contact Us
Support Line (915) 543-5711 Customer ServiceTexas: (915) 543-5970New Mexico: (575) 526-5555 Trouble and Outage NumberTexas: (915) 877-3400New Mexico: (575) 523-7591 Mailing AddressEl Paso ElectricP.O. Box 982El Paso, Texas 79960 Payment Mailing Address El Paso...
Summer College Internship Program
The El Paso Electric (EPE) Summer College Internship Program provides a structured, hands-on experience for college students interested in the energy sector. Interns engage in impactful projects, targeted training, and professional development activities, gaining direct exposure to EPE’s...
Distribution Interconnection
EPE Service Territory Map Contact Information For Pre-Application requests and inquiries contact:dgi@epelectric.com Contact Information For inquiries contact:dgi@epelectric.com
New Mexico Rate Forms
Disclaimer: The forms provided below are for informational purposes only. The official forms are on file with the New Mexico Public Regulation Commission and shall prevail in the event of any differences. El Paso Electric Company makes no warranty or representation that a particular...
RFQ for Residential Distributed Energy Storage Pilot Program
To support the deployment of its Distributed Energy Storage Pilot Program (DESPP), El Paso Electric (EPE) is seeking information from qualified Vendors. The goal of the DESPP is to deploy energy storage systems at residential customer homes to enable peak shaving, load shifting, and enhanced grid...
Contemporaneous Disclosures
Posting under 18 C.F.R. 358.7: July 1, 2020: Contemporaneous disclosure of the screenshot below: Today, July 1, 2020, an EPE employee within EPE’s EMS support group, working on resolving automated data error codes in a computer program, sent an email to a small group of...
Vendors
El Paso Electric's Supply Chain Management (SCM) Department administers and supports all activities associated with Supply Chain Management. These include planning, purchasing, contracting, storing, investment recovery and delivery of materials and services at the lowest life-cycle cost and highest...
Sponsorships
The El Paso Electric Sponsorship Program aims to build partnerships with organizations in our service region’s community and focuses on community-enhancing initiatives that create a vibrant economy. The organization should: Promote the partnership with El Paso Electric Provide...
Notice of Proceeding & Hearing for Solar Generation/Storage Project
BEFORE THE NEW MEXICO PUBLIC REGULATION COMMISSION IN THE MATTER OF EL PASO ELECTRIC ) COMPANY’S APPLICATION FOR A ...
Texas Business Solar
El Paso Electric’s Texas Business Solar program gives businesses access to solar energy without installing panels on their property. This voluntary program allows businesses to subscribe to energy generated from our dedicated solar facility, helping them reduce their carbon footprint while...
Rate Case
We're investing in your future. Together, we are building a brighter tomorrow. The Public Utility Commission of Texas has issued its decision in El Paso Electric’s 2025 rate case. We are currently reviewing the order and will provide additional information here soon. El Paso Electric is...
Joint Application of EPE Sun Jupiter Holdings LLC and IIF US Holding 2 LP
BEFORE THE NEW MEXICO PUBLIC REGULATION COMMISSION IN THE MATTER OF THE JOINT APPLICATION )OF EL PASO ELECTRIC COMPANY, SUN )JUPITER HOLDINGS LLC AND IIF US HOLDING )2 LP FOR...
Generator Interconnection
Generator Interconnection Requests shall be submitted via email using the appropriate Application Form along with all requirements to be included in the generator interconnection study process. El Paso Electric is committed to sharing our data and studies related to grid interconnection. This...
Rate Review
We're investing in your future. Together, we are building a brighter tomorrow. The Public Utility Commission of Texas has issued its decision in El Paso Electric’s 2025 rate review. We are currently reviewing the order and will provide additional information here soon. La Comisión de...
Texas Rules and Regulations
Every El Paso Electric customer is entitled to access information about the rates you are charged and the services that we provide to you. You can request rate and service information by calling the El Paso Electric Customer Service Call Center at (915) 543-5970 in El Paso, or 1 (800) 351-1621 in...
Understanding Your Bill
We're dedicated to ensuring you understand your monthly bill. Here, you'll find comprehensive information on billing guidelines, understanding your charges, and steps for disputing costs. If you have questions concerning any of the information on this page or about your bill, please...
Budget Billing Plan
EPE's Budget Billing Plan simplifies your electric bill payments by spreading them evenly across the year. Your monthly payment is determined by dividing your estimated annual consumption by twelve, ensuring predictable billing every month. Plan Eligibility Requirements Be...
Texas Rules and Regulations
Every El Paso Electric customer is entitled to access information about the rates you are charged and the services that we provide to you. You can request rate and service information by calling the El Paso Electric Customer Service Call Center at (915) 543-5970 in El Paso, or 1 (800) 351-1621 in...
Customer Benefits
In our effort to improve your customer service experience, we’re launching powerful new benefits designed to offer more control of your account and your bill, online and with our new El Paso Electric app. Better Account Management Is Here Meet the new Manage My...
NM Certificate of Convenience and Necessity
PUBLIC NOTICE On November 18, 2019, El Paso Electric Company (“EPE” or “Company”) filed its Application with the Commission for issuance of a Certificate of Public Convenience and Necessity (“CCN”) to construct, own, and operate a new approximately 228...
Energy Star® New Homes
The ENERGY STAR® New Homes Program encourages the construction of high-performance, energy-efficient new homes in the El Paso Electric (EPE) New Mexico service territory. By partnering with homebuilders, the program provides rebates and support for homes that meet or exceed ENERGY STAR®...
Newman 6 Emissions & Reports
About Newman Unit 6 El Paso Electric (EPE) is committed to reducing emissions and maintaining transparency regarding our operations. As part of the Air Permit Settlement Agreement (Section 3.7), we are providing quarterly emissions reports for Newman Unit 6. Key Environmental...
Application for Approval of Long-term Purchased Power Agreements
PUBLIC NOTICE On November 18, 2019, El Paso Electric Company (“EPE” or the “Company”) filed an Application requesting prior approval of three Long-Term Purchased Power Agreements (“LTPPAs”) pursuant to the New Mexico Public Regulation Commission’s...
By Mail
To make your El Paso Electric bill payments by mail, please send your El Paso Electric bill along with payment to the following address: El Paso Electric P.O. Box 660380 Dallas, Texas 75266-0380 Accepted Forms of Payment Paper check Service...
My Account
Payments can be made using a credit or debit card, or by using your bank account 24/7, including holidays, through EPE's mobile-friendly self-service website (using Catalis). Sign up for paperless billing to receive your bills electronically and streamline your payment process...
Assistance Programs
At El Paso Electric, we understand that sometimes you need help paying your bill. If you find yourself in in a similar situation, please contact us and ask about our assistance programs. You can find more information as well as learn more about agencies that can help below. The...
Written Customer Consent to Disclose Non-Public Transmission Information
Rio Grande Electric Cooperative, Inc. (RGEC) has voluntary consented in writing to allow EPE's Transmission Function Employees to communicate to EPE's Marketing Function Employees RGEC's non-public information, as set forth in its full requirements service agreement with EPE, as follows: "RGEC...
Texas Rate Tariffs
Typical residential bills consist of the following tariff schedule components: TX Residential Service Customer Charge: The customer charge recovers costs incurred in making service available including meter and meter reading costs, billing, record keeping and customer service...
Texas Rate Tariffs
The typical monthly non-residential bill consist of the following tariff schedule components: Customer Charge: The customer charge is to recover those costs incurred in making service available including meter and meter reading costs, billing, record keeping and customer service...
Pole Attachments
Providing safe and reliable electrical service to our customers is El Paso Electric's number one priority. Joint Use and Pole Attachments El Paso Electric Company-owned distribution poles can be made available for wireline and wireless pole attachments, provided that all carriers and providers...
Reconnection and Disconnection of Service
When service is disconnected for nonpayment of a bill, damage to the meter caused by tampering or bypassing, or other evidence of theft of service, you will be asked to pay the entire past due amount of the bill, a reconnection fee and a security deposit before service can be restored. Payment of...
Drone Information
No flyovers at this time. Contact Lily Bustamante at email lily.bustamante@epelectric.com or uas@epelectric.com Enjoy Flying Drones Safely by Following These Tips Unmanned aircraft systems (UAS), or drones, used to seem like far-off futuristic technology, but today,...
Mobile App
Payments can be made 24/7, including holidays, through EPE's mobile app (using Catalis), which can be easily downloaded and installed from either of the following that best fits your needs: Apple App Store Google Play App Store Sign up for paperless billing to receive your bills...
Property and Right-of-Way Guidelines
This list of Right of Way Use Guidelines addresses the most common requests received by El Paso Electric Company (EPE). It does not address all restrictions and possible situations. This list is intended to protect EPE’s ability to operate and maintain its facilities without...
New Line Extension Guide
This page provides all of the information, guidelines and forms customers in Texas and New Mexico need in order to submit and track a new service line request. Step 1: Getting Started Call us with your request (915) 351-4224 in Texas, or (575) 523-3630 in New...
Customer Rights
El Paso Electric’s service territory spans both Texas and New Mexico. Due to this, our services are governed by the utility commissions representing each state. To learn more about your rights as an EPE customer, click the state-specific links below. You can see information in English and...
Texas Commercial EV Interest Form
To learn more about how this program works, its benefits, and how you can participate, please fill out this short interest form and a member of our team will contact you with more details.
New Mexico Rate Tariffs
The typical monthly residential bill consists of the following tariff schedule components: NM Residential Service Rate No. 01 Customer Charge: The customer charge recovers costs incurred in making service available at the customer’s premise and includes meter and meter reading...
New Mexico Business Rates
There are many factors that go into determining electric rates and charges. These factors may be different for customers living in different states. There are also state-specific rules and regulations that govern electric service. The information available in the links below provide detailed...
Texas Business Rates
There are many factors that go into determining electric rates and charges. These factors may be different for business customers operating in different states. There are also state-specific rules and regulations that govern electric service. The information available in the links below provide...
Texas Business Solar Interest Form
To learn more about how this program works, its benefits, and how your business can participate, please fill out this short interest form and a member of our team will contact you with more details.
Certificate of Convenience and Necessity
PUBLIC NOTICE On November 22, 2019, El Paso Electric Company (EPE or Company) filed an application with the Public Utility Commission of Texas (Commission) requesting Certificate of Convenience and Necessity (CCN) authorization for a new natural gas-fired power generating unit to be...
Streetlight Repairs
El Paso Electric is responsible for maintenance and repairs of some 30,000 streetlights in its service territory. EPE appreciates your help in finding lights that are malfunctioning. You can report these lights by using the Streetlight Repair Form. To report a problem with a...
Plan 01 - Commercial - 2 Period - TOD
Enroll today and get a $25 gift card! The RightTime Energy Use Program is our new Time of Day rate plan that can help Texas small commercial customers lower their electric bills. With this rate plan, the price you pay for electricity changes depending on when you use it, usually lower when demand...
Texas - Interconnection of Facilities up to 10 MW
Important Information for CustomersPlease note that you will continue to receive an electric service bill after you have installed solar panels. Most customers who install solar panels qualify for EPE’s net metering rate. This rate nets the amount of renewable energy generated...
Plan 01 - Residential - 2-Period - TOD
Enroll today and get a $25 gift card! The RightTime Energy Use Program is our new Time of Day rate plan that can help Texas residential customers lower their electric bills. With this rate plan, the price you pay for electricity changes depending on when you use it, usually lower when demand is...
Economic Development
For more than 120 years, El Paso Electric Company has worked to help our region grow by providing safe, sustainable and reliable energy for our customers. El Paso Electric understands that affordable and reliable electrical service is a key component of growth for businesses of all sizes. We offer...
Macho Springs
The Macho Springs – Springerville 345 kV rebuild project, located in the northern region of the Gila National Forest in New Mexico, will include replacing a total of two hundred ninety-nine (299) structures. This project will not include any re-conductoring and shall utilize wire transfers....
Texas Agencies and Low Income Rider
If you’re experiencing a financial emergency and need help paying your electric bill, or have other issues that require financial assistance, contact any of the Texas-based agencies listed below. El Paso County General Assistance Agency 6314 Delta, El Paso, Texas 79905Phone:...
By Phone
To make your El Paso Electric bill payments and/or security deposit payments over the phone (using BillMatrix), call toll-free 1-800-624-2142. Payments can be made 24 hours a day, 7 days a week (including holidays). Payments processed by BillMatrix will include a service fee of $2.35 for...
New Mexico Rate Tariffs
The typical monthly non-residential bill consist of the following tariff schedule components: Customer Charge: The customer charge recovers costs incurred in making service available at the customer’s premise and includes meter and meter reading costs, billing, record keeping and...
Plan 03 - Commercial - 2 Period - TOD + CPP
Enroll today and get a $25 gift card! The RightTime Energy Use Program is our new Time of Day rate plan that can help Texas small commercial customers lower their electric bills. With this rate plan, the price you pay for electricity changes depending on when you use it, usually lower when demand...
Plan 02 - Commercial - 2 Period - +Demand Charge
Enroll today and get a $25 gift card! The RightTime Energy Use Program is our new Time of Day rate plan that can help Texas small commercial customers lower their electric bills. With this rate plan, the price you pay for electricity changes depending on when you use it, usually lower when demand...
Plan 02 - Residential - 2-Period - + Demand Charge
Enroll today and get a $25 gift card! The RightTime Energy Use Program is our new Time of Day rate plan that can help Texas residential customers lower their electric bills. With this rate plan, the price you pay for electricity changes depending on when you use it, usually lower when demand is...
Privacy Policy
El Paso Electric Company (EPE) is committed to protecting and respecting your privacy and ensuring that your personal information is processed fairly and lawfully in line with all relevant privacy legislation. The purpose of this Privacy Policy is to set out the principles governing our...
Community Impact Stories
At El Paso Electric, we believe that energy is more than just power—it’s about empowering people. Through innovation, sustainability, and community partnerships, we’re making a meaningful difference in the lives of our customers. Whether it’s investing in clean energy,...
Plan 03 - Residential - 2-Period - TOD + CPP
Enroll today and get a $25 gift card! The RightTime Energy Use Program is our new Time of Day rate plan that can help Texas residential customers lower their electric bills. With this rate plan, the price you pay for electricity changes depending on when you use it, usually lower when demand is...
New Mexico - Interconnection of Facilities Less Than 25 kW
Information for New Mexico Customers El Paso Electric’s interpretation and policy with respect to the controlling statute is to limit participation under net metering to DG customers installing renewable energy systems with expected output less than or equal to 120 percent of...
Guest Pay
One-time payments can be made 24/7, including holidays, through EPE's online payment system (BillMatrix). Payments processed by BillMatrix will include a service fee of $2.35 for all forms of payment made using this service. El Paso Electric does not receive any portion of the BillMatrix...
New Mexico Agencies and Low Income Program
If you’re experiencing a financial emergency and need help paying your electric bill, or have other issues that require financial assistance, contact any of the New Mexico-based agencies listed below. Community Action Agency 320 Wyatt DriveLas Cruces, New Mexico 88001Phone: (575)...
2025 All-Source RFP to Reliably Meet Growing Demand for Customers
El Paso Electric Company (EPE) issues an All-Source Request for Proposals (RFP) to secure capacity resources for its native growth. These resources are crucial for meeting EPE’s system resource adequacy obligations ensuring reliable service to its expanding customer base. EPE may opt to...
Commercial Load Management
The Load Management Program is designed to reduce electric demand or kW during El Paso Electric’s peak demand periods, as necessary. This program is performance-based and offers incentive payments to customers for curtailing electric load upon notice. Customers enter into an agreement with...
Commercial Load Management
The Load Management Program is designed to reduce electric demand or kW during El Paso Electric’s peak demand periods, as necessary. This program is performance-based and offers incentive payments to customers for curtailing electric load upon notice. Customers enter into an agreement with...
Texas Load Management Program
The Load Management Program is designed to reduce electric demand or kW during El Paso Electric’s peak demand periods, as necessary. This program is performance-based and offers incentive payments to customers for curtailing electric load upon notice. Customers enter into an agreement with...
New Mexico Load Management Program
The Load Management Program is designed to reduce electric demand or kW during El Paso Electric’s peak demand periods, as necessary. This program is performance-based and offers incentive payments to customers for curtailing electric load upon notice. Customers enter into an agreement with...
New Mexico - Interconnection of Facilities Greater Than 25kW and Less Than 100kW
Information for New Mexico Customers El Paso Electric’s interpretation and policy with respect to the controlling statute is to limit participation under net metering to DG customers installing renewable energy systems with expected output less than or equal to 120 percent of...
New Mexico - Interconnection of Facilities Greater Than 100kW
Information for New Mexico Customers El Paso Electric’s interpretation and policy with respect to the controlling statute is to limit participation under net metering to DG customers installing renewable energy systems with expected output less than or equal to 120 percent of the...
Electrical Lineworker Certification Scholarship
El Paso Electric has partnered with the New Mexico State University Foundation, Inc. to establish the El Paso Electric Company Electrical Worker Certification Scholarship at New Mexico State University - Doña Ana Community College (NMSU - DACC). Eligibility for this scholarship shall be...
Contact and Invoicing
For questions about El Paso Electric's procurement needs and procedures, contact El Paso Electric's Supply Chain Management Department. supplier.relationship@epelectric.compurchasing@epelectric.com El Paso ElectricSupply Chain Management DepartmentLoc. 121P.O. Box 982 El Paso, Texas 79960 El...
Tariff Rates and Regulations
There are many factors that go into determining electric rates and charges. These factors may be different for business customers operating in different states. There are also state-specific rules and regulations that govern electric service. The information available in the links below provide...
Time-of-Day Rates
Are you the type of customer who likes to take control of your energy use? If so, you might be interested in El Paso Electric’s Time-of-Day Rate Tariff option and the potential savings it offers. By enrolling in this rate program, you will pay lower rates during times when demand for...
Terms of Use
Website Terms of Use Agreement This Terms of Use Agreement ("Agreement") constitutes a valid, binding contract between you and El Paso Electric Company ("EPE"), the owner and operator of www.epelectric.com, with respect to the use of this website (the "Site"). The services of EPE are...
Texas Small Commercial
Available to El Paso Electric’s business customers in Texas with less than 100 kW demand or 250 kW aggregate demand load, the Small Commercial Solutions Program provides technical assistance and financial incentives for projects that improve the energy efficiency of commercial facilities and...
Frequently Asked Questions
Get the answers to some frequently asked questions regarding EPE services, programs and other important information.
Texas Large Commercial Plus
Available to El Paso Electric’s school, city, county, and Large Commercial customers with a demand of 100 kW or more in Texas. Our Large Commercial Plus program provides technical assistance, public recognition, and financial incentives for projects that improve the energy efficiency of...
Report a Streetlight
At El Paso Electric, customer service is a responsibility that is taken very seriously. In order to better serve you, please complete the following information on any streetlights that you may have noticed requiring our attention. When you are finished, click on the Submit button.
2025 New Mexico Integrated Resource Plan Public Meetings
El Paso Electric Company ("EPE") invites members of the public to participate in the Integrated Resource Plan (“IRP”) facilitated stakeholder process through a series of public meetings. With public participation, EPE will develop its IRP pursuant to the New Mexico Efficient Use...
Careers
Thank you for your interest in employment opportunities at El Paso Electric. We provide an excellent opportunity for growth along with competitive compensation and benefit programs. Click below to learn more about El Paso Electric's full-time, part-time and internship...
Safety
Power lines near trees can be dangerous. Trees can conduct electricity, so use caution when trimming a tree that’s near a power line or call a professional to avoid serious injury. Click below to learn more about this important topic. Planning a job that requires digging? Call 811 before you...
Small, Minority, Women and Veteran-Owned Businesses
Whenever economically feasible, El Paso Electric strives to contract with small businesses owned by minorities, women, veterans and/or service-disabled veterans. In the state of Texas, such firms are collectively known as historically underutilized businesses (HUBs). El Paso Electric encourages...
2020 Public Advisory Process Meetings
Date: November 9, 2020 Time: 2:00 p.m. Location: WebEx Meeting Slide Presentation: - 2021 Integrated Resource Plan Presentation Meeting handouts and information: - 2021 IRP Acronyms - 2021 IRP Meeting...
Security Deposits
Security deposits may apply if you are unable to establish satisfactory credit, as noted in the Start, Stop or Transfer Service. There are several options that can be used instead of paying the initial deposit if needed. These include: Written Letter of Guarantee Instead of paying the...
Standards of Conduct
El Paso Electric Company (EPE) has designated Cynthia Henry as its Chief FERC Compliance Officer responsible for Standards of Conduct (SOC) compliance. If any EPE employee, customer or potential customer has any comments, questions, or concerns related to the SOC or these procedures, Ms....
Business Time-of-Day Rates
As a business owner, you know that every dollar matters. As an EPE customer, you’re entitled to know exactly what's going on with your energy bill. There are many factors that go into determining electric rates and charges depending on your state of residence, but if you’d like more...
Energy Portfolio
Project Type: Single-access tracking solar photovoltaic panels and a one-megawatt battery pack made by TeslaProject Location: NMSU’s Arrowhead ParkProject Owner: El Paso ElectricFuel Source: SolarProject Capacity: 3 MWCommercial Operation Date: Fall...
New Mexico
Customer Charge (Per meter Per Month) $7.00 Energy Charge per kWh Summer(June - September) Winter(October - May) Tier 1: 0-600 kWh $0.07035 ------------------------- Tier 2: All Other...
Texas
Customer Charge (Per meter Per Month) $9.25 Energy Charge per kWh Summer(May - October) Winter(November - April) Summer: 0-600 kWh $0.10203 ------------------------- Summer: All Other...
Energy Efficiency Filings
El Paso Electric’s Energy Efficiency Annual Plans, Reports and Filings provide descriptions of our approved programs, the costs incurred in the research, development and implementation of our proposed programs, as well as information about customer participation. You can see our most recent...
Bright Hearts Fund
The Bright Hearts Fund has been transformed to now assist customers across the entire El Paso Electric service region. With the effects of the pandemic still rippling through the community, the Fund will use donations to help lessen the burden for customers overdue on their electric bill and at...
Trimming Trees
Power lines near trees can be hazardous to you, your family and friends. Trees can conduct electricity, so trimming a tree that’s in contact with a power line can result in serious injury. Here are some safety tips to follow if you’re thinking of pruning trees and shrubs around your...
Electric Service Requirement Book
El Paso Electric’s Electric Service Requirements book, known as the Blue Book, is a comprehensive guide to assist customers, contractors, electricians, builders, architects and engineers in the planning and completion of electrical installations. The information in the Blue Book...
EPE Advanced Metering Infrastructure
El Paso Electric Company (EPE) is soliciting requests for proposals for the implementation and installation of an advanced metering infrastructure (AMI) system, including meter end point installation (EPI) services, and a meter data management system (MDMS). EPE will consider all commercially...
Projects
EPE is committed to providing safe and reliable service to all customers in our service region. Here you will find information, timelines, and general communications pertaining to our active Projects. Active Projects: Macho Springs - Springerville 345 kV...
Energy Wise
As the seasons change, so do our energy needs. Whether we’re trying to stay cool in the summer or warm in the winter, we use more and more energy. And when our region’s collective energy use spikes, it can lead to something called peak demand. Peak demand often leads to higher bills and...
Reliability Information
Providing safe and reliable electrical service to our customers is El Paso Electric's number one priority. Thanks to the hard work and efforts of our employees, EPE has consistently obtained high reliability ratings in Texas and New Mexico. El Paso Electric attributes this accomplishment to...
Helpful Guidelines
There are many sources on the internet that can provide helpful information about what’s new in the renewable energy industry, evolving technology, how it’s being used in homes and businesses and much more. If you’re interested in learning more about this important topic, take a...
New Mexico Rules and Regulations
Every El Paso Electric customer is entitled to access information about the rates you are charged and the services that we provide to you. You can request rate and service information by calling the El Paso Electric Customer Services Call Center at (915) 543-5970 in El Paso, or 1-800-351-1621 in...
New Mexico Rules and Regulations
Every El Paso Electric customer is entitled to access information about the rates you are charged and the services that we provide to you. You can request rate and service information by calling the El Paso Electric Customer Services Call Center at (915) 543-5970 in El Paso, or 1-800-351-1621 in...
Payment Arrangements
A payment arrangement allows El Paso Electric customers to pay off a past-due bill balance to keep their utility accounts in good standing. With a payment arrangement, the past-due amount is spread out over a specified period of time — this amount is called a monthly...
Company
Innovation has been our number one goal since we became your local utility over 120 years ago. From electric streetcars to generating solar energy, discover how El Paso Electric has grown and where we're headed in the future. At El Paso Electric, we offer an inclusive and empowering environment for...
Residential Energy Efficiency Tips
As the seasons change, so do our energy needs. Whether we’re trying to stay cool in the summer or warm in the winter, we use more and more energy. And when our region’s collective energy use spikes, it can lead to something called peak demand. Peak demand often leads to higher bills and...
Business Energy Efficiency Tips
As the seasons change, so do our energy needs. Whether we’re trying to stay cool in the summer or warm in the winter, we use more and more energy. And when our region’s collective energy use spikes, it can lead to something called peak demand. Peak demand often leads to higher bills and...
Lineworker Internship Certification Program
El Paso Electric, in partnership with Doña Ana Community College (DACC) and Western Tech College (WTC), offers a paid cooperative learning opportunity to meet the internship requirement for the Electrical Lineworker Certification Program. During the internship, students will acquire the...
Outage Center
Stay informed when the power goes out We strive to maintain consistent power supply for our community, however, occasional outages may occur. In such instances, our dedicated teams promptly address the issue and keep you informed about the estimated restoration time. Your reliance on...
Regulatory
EPE is governed by the rules and regulations of the Public Utility Commission of Texas and the New Mexico Public Regulatory Commission. You can find a full accounting of El Paso Electric regulatory information on the webpages and links listed below. State and Federal...
Plan 01 - Commercial - 2 Period - TOD
¡Inscríbete hoy mismo y obtén una tarjeta de regalo de $25! El Programa de Uso de Energía a la Hora Justa es nuestro nuevo Plan de Tarifa Según la Hora del Día que les puede ayudar a los clientes comerciales pequeños de Texas a reducir sus facturas...
Plan 01 - Residential - 2 Period - TOD
¡Inscríbete hoy mismo y obtén una tarjeta de regalo de $25! El Programa de Uso de Energía a la Hora Justa es nuestro nuevo Plan de Tarifa Según la Hora del Día que les puede ayudar a los clientes residenciales de Texas a reducir sus facturas de...
Plan 03 - Commercial - 2 Period - TOD + CPP
¡Inscríbete hoy mismo y obtén una tarjeta de regalo de $25! El Programa de Uso de Energía a la Hora Justa es nuestro nuevo Plan de Tarifa Según la Hora del Día que les puede ayudar a los clientes comerciales pequeños de Texas a reducir sus facturas...
Plan 02 - Commercial - 2 Period - +Demand Charge
¡Inscríbete hoy mismo y obtén una tarjeta de regalo de $25! El Programa de Uso de Energía a la Hora Justa es nuestro nuevo Plan de Tarifa Según la Hora del Día que les puede ayudar a los clientes comerciales pequeños de Texas a reducir sus facturas...
Newman Unit 6
Newman Unit 6 is needed to continue to provide reliable power while unleashing EPE's renewable energy potential. As our region, customer base, and enery needs continue to grow, we are committed to providing reliable power. We believe that innovation is central to achieving a brighter and cleaner...
Plan 02 - Residential - 2 Period - + Demand Charge
¡Inscríbete hoy mismo y obtén una tarjeta de regalo de $25! El Programa de Uso de Energía a la Hora Justa es nuestro nuevo Plan de Tarifa Según la Hora del Día que les puede ayudar a los clientes residenciales de Texas a reducir sus facturas de...
NM Energy Efficiency and Load Management Programs
New Mexico Energy Efficiency and Load Management Programs Overview El Paso Electric Company (“EPE”) is requesting proposals for the New Mexico Energy Efficiency and Load Management Programs. Within the RFP, you will find all the information about EPE’s technical, functional and...
Plan 03 - Residential - 2 Period - TOD + CPP
¡Inscríbete hoy mismo y obtén una tarjeta de regalo de $25! El Programa de Uso de Energía a la Hora Justa es nuestro nuevo Plan de Tarifa Según la Hora del Día que les puede ayudar a los clientes residenciales de Texas a reducir sus facturas de...
Outage Tips for Businesses
There are plenty of things you can do to prepare for power outages. Here are a few tips on how to prepare, minimize disruptions and protect your equipment. Walk through a response plan with key employees to make sure you’re ready if your business loses power Locate your...
Business
Supporting growth in our region with reliable power and strategic energy solutions. Explore programs and services designed to help businesses save energy, manage costs and grow. Get the electric service information and resources you need for your new construction project. Boosting energy efficiency...
Residential Rates
Time-of-Day rates vary based on when electricity is used. Energy costs less during off-peak hours and more during high-demand periods, giving customers the opportunity to manage usage and lower their bill. EV rate plans are designed for customers who charge an electric vehicle at home. These plans...
Energy Star® New Homes Homebuilder List
Company Website Contact Email Phone A New Beginning Custom Homes customhomeslascruces.com Renee Juarez anewbeginning.invoices22@gmail.com 575-636-3051 Arista Development aristadevelopmentllc.com Michael Fraembs mike@aristadevelopmentllc.com 575-202-4836 Classic...
Resources
Once your smart meter has been installed, it will be even easier for you to take advantage of El Paso Electric’s community programs.
Resources
Once your smart meter has been installed, it will be even easier for you to take advantage of El Paso Electric’s community programs.
New Mexico Score® Plus
Our New Mexico SCORE Plus Program is available to large commercial, school, city and county El Paso Electric customers in New Mexico. Upgrading to high-efficiency lighting, air conditioning and roofing can make a real difference to your monthly electric bill and your buildings’ comfort. With...
Reliability
Providing safe and reliable electrical service to our customers is El Paso Electric's number one priority. Thanks to the hard work and efforts of our employees, EPE has consistently obtained high reliability ratings in Texas and New Mexico. El Paso Electric attributes this accomplishment to...
New Construction
If you’re planning to build a new residence, add to an existing building, need a utility pole installed or relocated, or have other significant requests concerning your electric service, see the links below for important guidelines, request forms and a project tracking web portal. Requests...
Rate Case
We're investing in your future. Together, we are building a brighter tomorrow. El Paso Electric submitted a rate case with the New Mexico Public Regulation Commission on March 27, 2026 regarding an adjustment to customers’ rates. This filing is currently in review and we will provide...
Recursos
Una vez que haya instalado su medidor inteligente, será aún más fácil para usted aprovechar los programas comunitarios de El Paso Electric.
Recursos
Una vez que haya instalado su medidor inteligente, será aún más fácil para usted aprovechar los programas comunitarios de El Paso Electric.
Request for Proposals
El Paso Electric’s committed to using innovative technology to power the next generation of energy for our customers. Here you will find information on various Requests for Proposals (RFPs) including bidding deadlines, schedules, and general communications pertaining to our active...
Speakers and Presentations
El Paso Electric offers free and informative presentations about a variety of topics dealing with the electric utility industry. Each presentation is structured to the needs of the audience; whether it’s a business group, neighborhood association, a school or youth group. For speakers and...
Transmission
July 20, 2018: System conditions are such that EPE System Operations anticipates an EPIC limitation of 900 MW. Arrangements to bring power into the EPE system above 900 MW should come from the Eddy DC Terminal until further notice. SNMIC values are different from EPIC. ...
Rooftop Solar
Solar energy use has grown rapidly over the past decade. Costs have dropped, while new ownership and financing models allow more Americans than ever to choose solar. Solar is now available as a power choice in all fifty states, territories and the District of Columbia. Going solar is a...
Corporate Sustainability Reports
We invite you to visit our Corporate Sustainability web pages to see data and detailed information regarding our recent sustainability milestones and our approach to environmental stewardship and social responsibility. You can also download the entire reports by clicking on the links below. 2024...
Students and Parents
Students Do You Have anEnergy Efficient Home? Look around your home to find some of the easy ways you and your family can start using energy more efficiently today. Your LivingWise Kit is a great way to get started! Combine these energy-saving products with good habits and you’ll see...
In Person
To make your El Paso Electric bill payment in person, please choose one of the following options: Authorized Payment Centers Payment Kiosks Payment Drop Box To make your El Paso Electric bill payments in person, please select from more than one hundred authorized payment agencies to...
Affiliate Information
List of Shared Facilities El Paso Electric Company has no employee-staffed facilities shared by any of the transmission provider's Transmission Function Employees and Marketing Function Employees. Marketing Function Employees Location El Paso Electric Company's Resource Management...
Induction Cooking
Induction cooking has been around for quite some time, but it is now more popular than ever. Conventional residential cook tops typically employ gas or resistance heating elements to transfer energy with an efficiency of 32% and 75-80%, respectively. Induction cooking is more efficient and makes...
Room Air Conditioners
Did you know that heating and cooling account for the majority of your monthly energy bill? If your household is using room or window air conditioners as the primary cooling source or as supplemental cooling, the Room Air Conditioning Rebate can help you reduce your energy bills by installing an...
Heat Pump Water Heaters
You can reduce your energy bills by installing an ENERGY STAR® certified heat pump water heater (HPWH). HPWHs are commonly referred to as hybrid electric water heaters. Different name – same ultra-efficient performance! Some models are called “hybrid” because they can switch...
Refrigerated Cooling
Did you know that heating and cooling account for the majority of your monthly energy bill? If your household doesn’t have a high efficiency matched refrigerated air-conditioning system, the Residential Comprehensive Refrigerated Cooling Rebate can help you reduce your energy bills by...
Solid and Glass Door Reach-Ins
Commercial refrigerators and freezers that meet ENERGY STAR® requirements will provide significant savings to business operations, as they are 20% more energy efficient than standard models on average. Commercial refrigerators and freezers that have earned the ENERGY STAR qualification are...
Food Service
Rebates are available to El Paso Electric’s New Mexico commercial customers for installation of high efficiency food service equipment. Installing energy efficient equipment for cooking, ice making, and other uses will reduce energy use and lower utility bills for commercial food service...
