Residential Services

El Paso Electric has made a commitment to improving customer satisfaction. EPE believes that by focusing on customer concerns such as increased reliability, added service and innovative programs, customer satisfaction will be achieved. At El Paso Electric, customer service is a responsibility that is taken very seriously.

Customer Service Information

Save Energy at Home
Tips to help you conserve energy and save on your monthly electric bill.

El Paso Electric Warns Customers of Scams
El Paso Electric advises customers to be aware of nationwide utility scams involving individuals falsely representing utility companies.

Power Outages
Whenever an outage occurs, El Paso Electric works non-stop to restore your service.  Here are some steps you can take when an outage occurs.

Take Precautions When Trimming Trees
Trees can conduct electricity, so trimming a tree that’s in contact with a power line can result in serious injury and even death.

Call 811 Before You Dig
If you are planning a job that requires digging, even if you plan to hire a professional, a call to 811 is required before you begin working. 811 is a free, FCC-designated national one-call number that connects a caller from anywhere in the country to the appropriate local one-call center.

Electrical Safety for Your Home
Information you can implement in your home today to make it safer.

Learn to Read Your Meter
If you would like to keep tabs on how much electricity you use during a period of time, you can do it by reading your own meter.

El Paso Electric is responsible for maintenance and repairs of some 30,000 streetlights in its service territory. EPE appreciates your help in finding lights that are malfunctioning. You can report these lights by using the Streetlight Repair Form.

Beware of Copper Theft
Copper theft has become a serious public safety issue in recent years as the price of copper in the U.S. has increased. People are increasingly being injured and killed while trying to steal copper wire. As a result, utilities across the country have been forced to respond with new measures for safeguarding their equipment and their employees from the dangers posed by these brazen thefts.

Renewable Energy Interconnection
Customers installing and interconnecting a renewable energy generator reduce the energy requirements that would be normally taken from El Paso Electric. There are established guidelines that customers installing and interconnecting a renewable energy generator can follow.

A newsletter published every month by El Paso Electric to help customers save money and energy at home.

Energy Library
The library contains hundreds of pages of valuable information on residential and commercial energy topics as well as information describing the fundamentals of electricity.