Make Your EPE Bill Payments With BillMatrix

Pay online with BillMatrix
Click here to make security deposits and bill payments using a credit card, debit card or electronic check 24/7 online with BillMatrix.
Pay by telephone with BillMatrix
To make your El Paso Electric bill payments and/or security deposit payments over the phone, call toll-free 1-800-624-2142.

Paying your El Paso Electric bill and/or your security deposit can be done online or by telephone. Payments can be made 24 hours a day, 7 days a week (including holidays).

The payments are processed by BillMatrix. There is a service fee of $2.35 for all forms of payment made using this service. El Paso Electric does not receive any portion of the BillMatrix service fee.

Accepted Forms of Payment
  • Visa
  • MasterCard
  • Discover
  • ATM/debit cards with a Pulse,
    Star, NYCE or ACCEL logo
  • Electronic checks

Payment Restrictions
  • Minimum payment- $0.01
  • Maximum payment - $600
Required information to register 
  • El Paso Electric account number
  • Service address zip code
  • If using a card to pay: credit card or ATM/debit card number, expiration date and zip code of where the credit/debit card statement is mailed for payment
  • If paying by check: checking account number and routing number
  • Payment amount

Payment information

  • Payments made by 6 p.m. MT on a business day will post to your El Paso Electric account
    the following business day. Payments made on weekends and holidays or after 6 p.m. MT
    on a business day will take two business days to post to your El Paso Electric account.
  • If you have received a disconnection notice or are paying to have your service restored, please  contact El Paso Electric Customer Service in Texas at (915) 543-5970 or in New Mexico at (575) 526-5555 with your confirmation number to advise us of your payment and/or to schedule a re-connection. 
  • The number of payments El Paso Electric customers can make using BillMatrix are limited to 3 payments in 5 days and no more than 5 payments in 30 days.
  • EPE will assess a returned check charge if an electronic check payment is returned.
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