Scam Alert: Calls Threatening to Disconnect Electric Service Being Reported

We continue to receive calls from customers reporting that scammers are threatening to disconnect service. Remember, El Paso Electric will NEVER ask you for payment over the phone or in person and is not replacing meters. Don’t be a victim, if you’re suspicious of a scam, STOP, CALL us at (800) 592-1634, and VERIFY. To report a scam, visit epelectric.com/report-a-possible-scam

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Scam Alert: Calls Threatening to Disconnect Electric Service Being Reported

We continue to receive calls from customers reporting that scammers are threatening to disconnect service. Remember, El Paso Electric will NEVER ask you for payment over the phone or in person and is not replacing meters. Don’t be a victim, if you’re suspicious of a scam, STOP, CALL us at (800) 592-1634, and VERIFY. To report a scam, visit epelectric.com/report-a-possible-scam

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Make Your EPE Bill Payments With BillMatrix

Pay online with BillMatrix
Click here to make security deposits and bill payments using a credit card, debit card or electronic check 24/7 online with BillMatrix.
Pay by telephone with BillMatrix
To make your El Paso Electric bill payments and/or security deposit payments over the phone, call toll-free 1-800-624-2142.

Paying your El Paso Electric bill and/or your security deposit can be done online or by telephone. Payments can be made 24 hours a day, 7 days a week (including holidays).

The payments are processed by BillMatrix. There is a service fee of $2.35 for all forms of payment made using this service. El Paso Electric does not receive any portion of the BillMatrix service fee.

Accepted Forms of Payment
  • Visa
  • MasterCard
  • Discover
  • ATM/debit cards with a Pulse,
    Star, NYCE or ACCEL logo
  • Electronic checks

Payment Restrictions
  • Minimum payment- $0.01
  • Maximum payment - $600
Required information to register 
  • El Paso Electric account number
  • Service address zip code
  • If using a card to pay: credit card or ATM/debit card number, expiration date and zip code of where the credit/debit card statement is mailed for payment
  • If paying by check: checking account number and routing number
  • Payment amount


Payment information

  • Payments made by 6 p.m. MT on a business day will post to your El Paso Electric account
    the following business day. Payments made on weekends and holidays or after 6 p.m. MT
    on a business day will take two business days to post to your El Paso Electric account.
  • If you have received a disconnection notice or are paying to have your service restored, please  contact El Paso Electric Customer Service in Texas at (915) 543-5970 or in New Mexico at (575) 526-5555 with your confirmation number to advise us of your payment and/or to schedule a re-connection. 
  • The number of payments El Paso Electric customers can make using BillMatrix are limited to 3 payments in 5 days and no more than 5 payments in 30 days.
  • EPE will assess a returned check charge if an electronic check payment is returned.
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